Hi Bob et al..
Here is a brief synopsis of my understand of Smart Call Connector (SCC) and Unified Call Connector (UCC).
Smart Call Connector (SCC) wasn't designed to run with other CME platforms such as ISR or ISR G2, but the development team really designed SCC to run in conjunction with the UC5XX platform. Can't confirm what Darren above suggested.
Smart Call connector product suite is made up of ;
- Server - due out shortly
- Advanced Client - due out shortly
- Standalone Operator Console
- Operator console
- Free SCC toolbar (which was due to be generally available last week, but still going through the internal machinations of Cisco approval processes. It should be available shortly.) Free toolbar is a standalone utility that provides click to dial functionality from outlook and Internet explorer
SCC product suite also has an Operator Console option;
- standalone software with no need to have a SCC server present as some server functionality is built into the software.
- non standalone version, a small build in terms of software size, because it needs to logically connect to a SCC server or standalone operator console.
The non standalone version of the SCC Operator console can work in conjunction with a SCC server or the standalone Operator Console. This means that that a business can have a backup operator if the person at the Standalone Operator console wants to take a break.
There is also a product, which people are used to called Unified Call Connector (UCC) and there are a number of flavours of that software available ;
- for Microsoft Windows
- salesforce
- Microsoft CRM
- UCC client
The difference basic difference between UCC and SCC is that UCC server has Mobility functionality built in for multiple options and rules for reach me or SNR .
SCC is a server does not have this Mobility option, it was taken out of this software and mobility option relies on the built in SNR capabilities now found with in CME. SNR wasn't found in the UC500 CME this time last year.
Hope this helps.
regards Dave
