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I have a customer whose Voicemail-to-Email is not working.
I was able to locate the error below in the system logs -- but it's too vague to really tell me what is going on.
Anyone have any insight into what this means?
Jul 2 10:40:21 UC320W user.debug voice: File name is /home/usb_disk/IVMS/var/spool/voicemail/users/100/inbox/msg0001
Jul 2 10:40:21 UC320W user.debug voice: bytes =149756, datalen =149756, filelen =149804
Jul 2 10:40:21 UC320W daemon.info sendmail: sendgetmail_main get WAN ip [184.108.40.206] as EHLO identify
Jul 2 10:40:21 UC320W daemon.info sendmail: smtp_checkp check EHLO [220.127.116.11] with code -1
P.S. This is on SSL (465), I believe the server is exchange.
I haven't come across the code -1 with cisco appliances, but I've seen it elsewhere. Its something to the effect of server not reachable. It could also be an authentication issue. Did they do any exchange maintenance? Are they allowing unauthenticated mail on the exch server? Can you open a smtp connection w/ the server?
We resolved this issue -- firmware upgrade + switch port to 587.
Oddly the system logs show that "code -1" message even for successful emails... not sure what to make of that.