It seems like we are having a problem with french localization for the UC560 and SNR for the 7945 phones. A phone provisioned in English with SNR enabled has no problem, all is well. If you change the user-locale to French on the same phone, SNR still is enabled and the call flow is the same, but the "mobility" softkey does not work anymore, you can press the softkey all you want, nothing happens anymore, see picture attached to see how much nothing is happening in French;-).
Anybody knows of a workaround to make the mobility softkey work in French for the 7945 ?
Solution was found while fiddling around... a while back, I removed the User-defined locale of CCA to avoid 7925/7921 issues in French. When using the user-defined locale, we had menus showing blank options, making it impossible to transfer a call for example, the device rejecting the font for some reason. When we were using a non user-define local, the 7925/21 had no more issues. But now I know that mobility softkey will not work for some other device type.... Looks like Ephone-templates will need to be used for specific types of phone to workaround both problems, User-define local for 7945/41/65 and not for the 7925/21 Mobility key not working 7945/65/41 User-locale FR load CME--locale-fr_FR-French-188.8.131.52.tar Mobility key working on 7945/65/41 user-locale U4 load CME-locale-fr_FR-French-184.108.40.206.tar The case I opened started well, but became a huge waste of time after it was escalated.let’s just say I had to repeat myself multiple times. I was told it was definitely an IOS issue when in fact I believe no attempt to replicate the issue was made until weeks passed by, the case was closed without confirmation the problem was actualy gone with ios upgrade and I had to re-open it. To be kind, let’s say the case could have been handled in a better way. Looks like the forum is the best place(if not only place) to get answers. Hope this helps someone else