Re: SNR - deskphone keeps ringing...

Jeremy Koch · ‎06-13-2012

Hi, when i have a call shift to an external line for SNR on an extension, the internal extension keeps ringing even after the external number that the call has been shufted to has picked up. Is there a way to stop this?

UC540 system with 8.6.2 Software Pack

Jeremy Koch · ‎06-17-2012

Any idea guys?

UC540 system with 8.6 Software Pack

UC540 system with 8.6.2 Software Pack

David Trad · ‎06-17-2012

Hi Jeremy,

How is it going out-bound? is it via PSTN, ISDN/PRI or SIP?

Which ever one it was can you run a debug on an SNR call and post it up as a text file, it would be good to see if it is responding to a call answered signal or not... Might also be a bug in 8.6

Cheers,

David Trad.

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *

Jeremy Koch · ‎06-18-2012

HI David, i am using ISDN/BRI as my transports.

How do i run a debug with CCA? i do not use CLI, nor do i know how to use it...

Based on your response...does this not sound like normal behaviour?

UC540 system with 8.6 Software Pack

UC540 system with 8.6.2 Software Pack

Jeremy Koch · ‎06-29-2012

Here are the debug files:

https://skydrive.live.com/redir?resid=5942A983E6F3FA39!493

UC540 system with 8.6.2 Software Pack