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Beginner

SoftKeys on SPA504G

We just updated the firmware on all of our SPA504G phones to version 7.4.9c from 7.4.3 - the primary reason was to fix voice quality issues.

What happend to the SoftKey setup?  After the firmware update all of our custom softkey setup is gone.  We used to have a screen like this:

https://supportforums.cisco.com/docs/DOC-10010

I need to reset the Idle and Connected key list as well as program 4 PSK settings.

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Frequent Contributor

SoftKeys on SPA504G

Is the 'programmable softkey enable' set to Yes?

Also, togglng the 'sip b enable' also affects the softkeys.  This one is located in SIP under SIP parameters