cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Get the latest new and information the November issue of the Cisco Small Business Monthly Newsletter

9194
Views
5
Helpful
31
Replies
Beginner

SPA 504G Transfer stopped by incoming calls

Our first day doing this, and it certainly solves our transfer problem, but we are still determining whether it's a net gain in quality of service for our customers.  Thanks for your help with this Deepak, it's been very useful!

Beginner

SPA 504G Transfer stopped by incoming calls

You're welcome, James. If you still need any help, do let me know.

Beginner

SPA 504G Transfer stopped by incoming calls

Alright, we've replaced our 504G+S500 with a Yealink T38G and the problem has been solved.  Things are now running smoothly in our office.

Solution: Get a different phone.

Beginner

SPA 504G Transfer stopped by incoming calls

If you desire to have the next call appearance show on the next LED versus just the screen (ANSWER / IGNORE), change the settings on the local 504G:

Login / Admin Login / Advanced / Phone

Miscellaneous Line Key Settings:

  • Line ID Mapping:  HORIZONTAL FIRST
  • SCA Sticky Auto Line Seize: YES

This should now show the second incoming call on the LED call appearance, as well as the screen, allowing you to visually see the LED's flashing for the active calls.

Beginner

SPA 504G Transfer stopped by incoming calls

Hi Greg. Two considerations:

First: I think that this issue is very important for this forum because if the only solution that comes out will be "Get a different phone" (as James Lehnerd suggets), this will not be a good conclusion for a Cisco support site;

Second: the solutions all we are looking for is NOT to "show the second incoming call on the LED call as well as the screen", but ONLY on the LED, leaving the screen as is, IN PARTICULAR leaving the possibility to TRANSFER the current call BEFORE answering the incoming one(s).

Please note that this is the common behaviour on all the phone that have a "HARD" transfer button (like Snom, Grandstream, the Yealink T38G as reported by James Lehnerd, the initiator of this discussion), as opposite to the "softkey" transfer butto on 504G.

I personally think that, if this problem will not be solved, no one would like to buy a SPA 50x phone (I've tested other models and the behaviour is always the same).

Tiziano

Beginner

Re: SPA 504G Transfer stopped by incoming calls

This is an issue (fatal issue) that Cisco has Ignored, and this happen in al series spa5xx.

In my particular case, i had tried everything (last firmware, programmable softkeys, support from Cisco), and the only solution is change it for other IP phone, from other brand. Imagine the situation:

An operator who receives 3 or 4 calls simultaneously, she can't transfer any calls until she answers all calls... that is not functional in a phone assigned to the operator extension...

This problem did not happen in previous versions of the SPA phones, i.e., in Linksys versions....

Beginner

Re: SPA 504G Transfer stopped by incoming calls

Hello Jeyson,

My name is Plamena Licheva from Cisco Small Business Support. Recently we had the same issue reported by another customer of us and we managed to resolve it after changing the Interdigit Short Timer under Regional settings to something more then the default 3 seconds. Set it for example to 10 seconds. This will give the receptionist enought time to finish the call transfer.

Please provide me your feedback if that is helping.

Best Regards,

Plamena

Beginner

Re: SPA 504G Transfer stopped by incoming calls

Hello Plamena.....

That doesn't solve the problem, because the problem doesn't have anything to do with time. Let me explain the situation clearer:

1) A call comes into the SPA (call A).

2) The receptionist answers the call.

3) While the receptionist is talking with the client (A), the screen displays the options 'xfer' and 'conf'. Until then she can transfer the call.

4) Then comes a second call, the call 'B', and then disappear options 'xfer' and 'conf' of the screen, and displays the options 'Answer' and 'Ignore'. At that time the receptionist can not transfer the call 'A' until she answers the call B.

Now, imagine this scenario but not only with the second call (B), but also with more calls simultaneously ... She couldn't transfer calls until she answers all incoming calls in the SPA....

I think the problem with the SPA phones from series 5xx is that the soft keys that appear on the screen give precedence to incoming calls instead of the established call as previous versions of SPA phones did.  That makes it impossible to control the established call without first doing something about the incoming call.

Beginner

Re: SPA 504G Transfer stopped by incoming calls

Hello Jeyson,

I would like to ask you to give us a call on our support line and to open a ticket with us. Maybe we can escalate this issue as a feature request. Here are the numbes you can reach us on:

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Best Regards,

Plamena

Beginner

Re: SPA 504G Transfer stopped by incoming calls

Hi Plamena, here is Tiziano Martelli (gruppoeos) who already try to point out this problem on May, 15.

I would associate to Jeyson request that has clearly explained, better that I've done, the seriousness of this problem. I've already sobstituted 2 SPA504g with the Yealink model suggested by James Lehnerd (see before), but I have more then 20 customer that still use the SPA504 that are waiting for a solution. Thanks

Beginner

Re: SPA 504G Transfer stopped by incoming calls

Hello Tiziano,

If you happen to have the same issue, I would also advise you to open a ticket with us on the above mentioned numbers.

Best Regards,

Beginner

SPA 504G Transfer stopped by incoming calls

Hello,

We have the same problem with the Cisco 504G. Is there already a solution for this probleem.  I would like to Xfer my first call without first pickup the second/third call. !!!

Regards,

Beginner

SPA 504G Transfer stopped by incoming calls

Hello,

I'm surprised : this post is tagged as "answered" but it is not!!! the so-called answer does not solve the issue. There is a related one, which is hot answered at all and which point to this one. Al in all, I do not see  a solution for  that really important issue.

Does someone has a clue or a link?. Di someone open a ticket and got an aswer???

The other related post is

https://supportforums.cisco.com/message/3619494

Laurent

Advocate

SPA 504G Transfer stopped by incoming calls

Highlighted
Beginner

This thread is a little old,

This thread is a little old, but I wanted to enlist the help of others.

I have the same issue in a school with several SPA514G's.  After being very insistent with Cisco, they have opened the following bug fix to correct this issue, the only problem is they consider it an enhancement.  It would be nice if everyone having the issue would open a ticket with Cisco small business support, allowing them to see that this is far from just my problem and that it is a correction of a bug not an enhancement.

 

https://tools.cisco.com/bugsearch/bug/CSCun19415