I have an install with SPA9000 and SPA400 with 2 analog phone lines. Very often the outgoing telephone lines go dead. There would not be any dial tone. This happens very frequently and I suspect it has to do with the line disconnect signal. How do you check for the line disconnect signal. The calls do not seem to be terminating properly.
Some questions to help you address the issue: which country is the equipment located (each country has its own disconnection tone)?
In addition, are you using the wizard to upgrade the SPA400 FW and also to configure/localize it?
Assuming that you used the current SPA9000 Setup Wizard [184.108.40.206], localized for US, and are using the equipment in the US, all should be working without problem.
You can view the Hook Status of the FXO ports when you don't have dial tone as follows:
can be used to force a hangup if the SPA400 is not able to detect a disconnect signal. Again, the defaults work very well in the US.
Questions about your statement, "... the outgoing telephone lines go dead."
I have used the wizard 220.127.116.11 to configure the system. Very often the AA does not work. Calls come in and it is not being picked up. I checked the settings that you asked and did not find any issues. Could you please let me know why the AA does not get activated?
I have attached the SPA 9000 configs
Here is the SPA 400 configuration
Is this AA problem a new problem since you reconfigured the system?
Your originally reported, "Very often the outgoing telephone lines go dead. There would not be any dial tone. This happens very frequently and I suspect it has to do with the line disconnect signal."
Has the dead outbound lines problem been resolved?
To resolve the AA problem, please:
Thanks for your prompt response. I have been having issues with the customer instllations for a long time now and I thave tried everything possible. I have upgraded the system with the latest version of the software and confugured the system using the Setup wizard 18.104.22.168. Sometimes the AA does not answer the calls and sometimes the outgoing lines would not work. When this happens I have asked the customer to unplug all the SPA 9000, SPA 400, switch and the router and restart the system. Doing this gets it working. The SPA400 has 2 analog POTS lines connected to it. I have heard numerous complaints about the SPA400 and analog lines. I have had a bad experience with the customer and would need to propose a good solution. I may need to work with Cisco to get an upgrade to the system. This is where I am now. Cannot go back many times to fix the issue.
I recommend that you contact Cisco supportin order to get your issue the attention and troubleshooting that it needs.
Are the SPA9000, SPA400, LAN switch, and router devices all connected to a properly sized UPS? A power brown-out could cause the devices to reboot, causing registration race-issues between the SPA9000 and the SPA400.
The SPA9000 registers to the SPA400 so an inbound call can only get to AA if the SPA9000's registration is current.
When outbound calls fail, it most likely means that the SPA9000 cannot access the SPA400, or that the SPA400 cannot access the PSTN lines.
The debugging information that I previously requested will help troubleshoot this.
Next time you receive ports of no AA or dead outbound lines please check the following:
Please let me know how you progress.