SPA IP Phone - * (Star Key) not working using 3rd party conference service

robert · ‎02-05-2013

Hi - I have an SPA 504G with SIP service and use a third party conference service to host conference call. The 3rd party service requires me to log in as the Leader and to do this I have to press the * key. This doesn't work possibly becuse * has been configured as a short action code.

Does anyone know of a way to disable short codes (*) whilst a call is in progress?

Thanks

Dan Lukes · ‎02-05-2013

This doesn't work possibly becuse * has been configured as a short action code.

Then deconfiguration of such action codes and/or relevant supplemental services should solve your problem.

It may help you to know that I have no problem using * against remote IVR with the following configuration (SPA508G with firmware 7.5.4):

Vertical Service Activation Codes
Call Return Code:		Blind Transfer Code:
Call Back Act Code:	*4	Call Back Deact Code:	#4
Cfwd All Act Code:	*21	Cfwd All Deact Code:	#21
Cfwd Busy Act Code:	*67	Cfwd Busy Deact Code:	#67
Cfwd No Ans Act Code:	*61	Cfwd No Ans Deact Code:	#61
CW Act Code:		CW Deact Code:
CW Per Call Act Code:		CW Per Call Deact Code:
Block CID Act Code:		Block CID Deact Code:
Block CID Per Call Act Code:		Block CID Per Call Deact Code:
Block ANC Act Code:		Block ANC Deact Code:
DND Act Code:	*85	DND Deact Code:	#85
Secure All Call Act Code:		Secure No Call Act Code:
Secure One Call Act Code:		Secure One Call Deact Code:
Paging Code:		Call Park Code:
Call Pickup Code:	*1	Call UnPark Code:
Group Call Pickup Code:	*1	Media Loopback Code:
Referral Services Codes:
Feature Dial Services Codes:	61`c`\|21`c`

Supplementary Services
Conference Serv:		Attn Transfer Serv:
Blind Transfer Serv:		DND Serv:
Block ANC Serv:		Call Back Serv:
Block CID Serv:		Secure Call Serv:
Cfwd All Serv:		Cfwd Busy Serv:
Cfwd No Ans Serv:		Paging Serv:
Call Park Serv:		Call Pick Up Serv:
ACD Login Serv:		Group Call Pick Up Serv:
ACD Ext:		Service Annc Serv: