06-04-2013 10:16 AM - edited 03-21-2019 07:25 AM
Hey,
I have a SPA303, I was using it with just one phone line but now I need to add a second one, so I configure it, here how I did it, from the http://IP/admin/advanced WUI I configure the EXT1 and EXT 2 like this:
Ext1
Proxy: sip.ovh.fr
Display Name: Name1
User ID: PhoneNumber
Password: PASSWORD
Use Auth ID: YES
Auth ID: PhoneNumber
Ext2
Proxy: sip.ovh.co.uk
Display Name: Name2
User ID: PhoneNumber2
Password: PASSWORD
Use Auth ID: YES
Auth ID: PhoneNumber2
I submit the config, my SPA303 restart and then where I find a problem, actually in the LCD screen only the phone number configured in the EXT1 is showen for all of the 3 lines!!
When I look at the Status menu in the phone I find that my EXTs are well configured!!
I tried to disable the EXT1 and leave the EXT2 enable, after the reboot I have nothing showne on the screen!!
Thx for your help
06-06-2013 03:44 AM
up up up
06-07-2013 08:22 AM
Hi Anis El Acheche, thank you for using our forum, my name is Luis I am part of the Small business Support community. Well in this case we need a little bit more information, could you share with us more details as your topology? We will appreciate that information.
I hope you find this answer useful
Greetings,
Luis Arias.
Cisco Network Support Engineer.
06-09-2013 04:35 PM
Hey Luis,
Thx for finding time to answer me
I think that my Netowok Toplogy have nothing to do with the problem described in my above message, I think that this is a hardware or software problem, I already upgrade my SPA303 to the latest Frimware version..
But I'll answer you any way because my topology cause an other problem, actually I have a server host a GW powered by Endian FW wich is connected to an SDSL(RED) & my LAN(Green), my LAN use the Star Topology.
My second problem is with the sound, I enabled the port 5060 in my Endian FW so now I can make/receive calls but I can here nothing when I answer that call, need I to open other ports??
Regards
06-10-2013 04:25 AM
My first problem is solved, I forget to enable the line keys in the phone tab, sorry for that..
I steal have the no audio problem.. What ports used by the phone??
06-10-2013 08:34 AM
Dear Anis,
Thank you for reaching Small Business Support Community.
I’d first suggest you to check on the below document for how to properly set the audio input gain on your SPA303 device;
http://sbkb.cisco.com/CiscoSB/Loginr.aspx?login=1&pid=2&app=search&vw=1&articleid=2768
Please do not hesitate to reach me back if there is anything I may assist you with.
Kind regards
Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer
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06-10-2013 08:42 AM
Thank you very much, every thing is well configured, I beleive that my no audio problème is a ports problem.. when I open all the ports on my FW I can here my contact but if I filter my network using ports(the voip 5060 ports is open) I can't here my contact..
Thx again for your help
06-10-2013 11:38 PM
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