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Beginner

spa400 drop line

dir everyone:

     I have a system spa9000+spa400+spa942 phone.

     when i call out use spa400 pstn,afer 3 minutes the call auto hang up. redial the same number,2 minutes later call auto hang up.

redial again, 1minutes later call hang up.

    every drop line the spa942 display callend.

    any one can give me a suggest?

Everyone's tags (1)
6 REPLIES 6
Frequent Contributor

Re: spa400 drop line

Are you on the latest firmware on all three devices?


Has this always been doing this, or did it just happen?

Beginner

Re: spa400 drop line

thank your reply,David Carr.

I update firmware to latest version.
almost every i try it,it has the same problem.
I try to rest spa9000 spa400 to factory set,and reconfig them,it has the same problem.
I change the power supply module,it same problem.
but when I use analog phone link to PSTN directly,the analog phone work ok.
I called isp,and they check and test the link,the line is ok.

Frequent Contributor

Re: spa400 drop line

Try setting up debugging on the spa9000 and capture the data with a syslog server.

We can look at the logs and see what the powercycling reasons are.

http://www.cisco.com/en/US/partner/products/ps10030/products_qanda_item09186a0080a35eeb.shtml

Beginner

Re: spa400 drop line

Thanks,David Carr


ok,I will capture the log and paste them here.

Beginner

Re: spa400 drop line

David Carr:

     are you here?

Beginner

Re: spa400 drop line

David Carr:

    I capture the spa9000 and spa400 twice , spa400 not plug usb stick.Red color is happen at time drop line.

    two log show the something  about dropline, bbc:end and cc:end.

  the first attached is the first call, all log in spa9000(from dial t
o endcall).
  the second  attached is the second call,all log in spa9000(from dial to endcall).

The first call log when drop line:

May 21 19:46:06 192.168.100.50 [3]RegOK. NextReg in 13 (1)

May 21 19:46:06 192.168.100.50 +++ full fxo report

May 21 19:46:06 192.168.100.50 +++ full fxo report

May 21 19:46:06 192.168.100.50 +++[3]fxo port mask = 0

May 21 19:46:06 192.168.100.50 +++[3]fxo port mask = 0

May 21 19:46:07 192.168.100.51 0000265306 - *** VMS fail, USB SD does

not have dir /var/mnt/spa400vm/var/spool  

May 21 19:46:07 192.168.100.51 0000265307 - ast_main done USB: 0, vms:

-2  

May 21 19:46:07 192.168.100.51 0000265311 - Global initialization done. 

May 21 19:46:09 192.168.100.50 +++ partial fxo report

May 21 19:46:09 192.168.100.50 +++ partial fxo report

May 21 19:46:09 192.168.100.50 +++[3]fxo port mask = 0

May 21 19:46:09 192.168.100.50 +++[3]fxo port mask = 0

May 21 19:46:09 192.168.100.50 BCC:Ended

May 21 19:46:09 192.168.100.50 CC:Ended

May 21 19:46:09 192.168.100.50 [0]FM Alert Stop RxTx (c=002d05d4;a=0)

May 21 19:46:09 192.168.100.50 [1:0]AUD Rel Call

May 21 19:46:09 192.168.100.50 DLG Terminated 3a418c

May 21 19:46:09 192.168.100.50 Sess Terminated 3f3844

May 21 19:46:11 192.168.100.50 +++ partial fxo report

May 21 19:46:11 192.168.100.50 +++ partial fxo report

May 21 19:46:11 192.168.100.50 +++[3]fxo port mask = 4

May 21 19:46:11 192.168.100.50 +++[3]fxo port mask = 4

May 21 19:46:12 192.168.100.50 +++ partial fxo report

May 21 19:46:12 192.168.100.50 +++ partial fxo report

May 21 19:46:12 192.168.100.50 +++[3]fxo port mask = 4

May 21 19:46:12 192.168.100.50 +++[3]fxo port mask = 4

May 21 19:46:14 192.168.100.50 [4]RegOK. NextReg in 13 (1)

May 21 19:46:14 192.168.100.50 +++ full fxo report

May 21 19:46:14 192.168.100.50 +++ full fxo report

May 21 19:46:14 192.168.100.50 +++[4]fxo port mask = 4

May 21 19:46:14 192.168.100.50 +++[4]fxo port mask = 4

May 21 19:46:18 192.168.100.51 0000270542 - *** VMS fail, USB SD does

not have dir /var/mnt/spa400vm/var/spool  

May 21 19:46:18 192.168.100.51 0000270547 - ast_main done USB: 0, vms:

-2  

May 21 19:46:18 192.168.100.51 0000270551 - Global initialization done. 

May 21 19:46:18 192.168.100.50 [1]On Hook

May 21 19:46:19 192.168.100.50 [3]RegOK. NextReg in 13 (1)

May 21 19:46:19 192.168.100.50 +++ full fxo report

May 21 19:46:19 192.168.100.50 +++ full fxo report

May 21 19:46:19 192.168.100.50 +++[3]fxo port mask = 4

May 21 19:46:19 192.168.100.50 +++[3]fxo port mask = 4

May 21 19:46:22 192.168.100.50 [3]SIP:ICMP Error -1 (c0a86433:5090, 7)

May 21 19:46:22 192.168.100.50 [3]SUBS:Failed(56). Retry in 30s 

the second drop line:

May 21 19:52:22 192.168.100.51 0000452668 - *** VMS fail, USB SD does not have dir /var/mnt/spa400vm/var/spool  

May 21 19:52:22 192.168.100.51 0000452672 - ast_main done USB: 0, vms: -2  

May 21 19:52:22 192.168.100.51 0000452673 - Global initialization done. 

May 21 19:52:23 192.168.100.50 [3]RegOK. NextReg in 13 (1)

May 21 19:52:23 192.168.100.50 +++ full fxo report

May 21 19:52:23 192.168.100.50 +++ full fxo report

May 21 19:52:23 192.168.100.50 +++[3]fxo port mask = 0

May 21 19:52:23 192.168.100.50 +++[3]fxo port mask = 0

May 21 19:52:29 192.168.100.50 [3]SIP:ICMP Error -1 (c0a86433:5090, 7)

May 21 19:52:29 192.168.100.50 [3]SUBS:Failed(56). Retry in 30s

May 21 19:52:31 192.168.100.50 [4]RegOK. NextReg in 13 (1)

May 21 19:52:31 192.168.100.50 +++ full fxo report

May 21 19:52:31 192.168.100.50 +++ full fxo report

May 21 19:52:31 192.168.100.50 +++[4]fxo port mask = 0

May 21 19:52:31 192.168.100.50 +++[4]fxo port mask = 0

May 21 19:52:33 192.168.100.51 0000458032 - *** VMS fail, USB SD does not have dir /var/mnt/spa400vm/var/spool  

May 21 19:52:33 192.168.100.51 0000458033 - ast_main done USB: 0, vms: -2  

May 21 19:52:33 192.168.100.51 0000458037 - Global initialization done. 

May 21 19:52:36 192.168.100.50 [3]RegOK. NextReg in 13 (1)

May 21 19:52:36 192.168.100.50 +++ full fxo report

May 21 19:52:36 192.168.100.50 +++ full fxo report

May 21 19:52:36 192.168.100.50 +++[3]fxo port mask = 0

May 21 19:52:36 192.168.100.50 +++[3]fxo port mask = 0

May 21 19:52:43 192.168.100.51 0000463412 - *** VMS fail, USB SD does not have dir /var/mnt/spa400vm/var/spool  

May 21 19:52:43 192.168.100.51 0000463413 - ast_main done USB: 0, vms: -2  

May 21 19:52:43 192.168.100.51 0000463417 - Global initialization done. 

May 21 19:52:44 192.168.100.50 [4]RegOK. NextReg in 13 (1)

May 21 19:52:44 192.168.100.50 +++ full fxo report

May 21 19:52:45 192.168.100.50 +++ full fxo report

May 21 19:52:45 192.168.100.50 +++[4]fxo port mask = 0

May 21 19:52:45 192.168.100.50 +++[4]fxo port mask = 0

May 21 19:52:49 192.168.100.50 [3]RegOK. NextReg in 13 (1)

May 21 19:52:49 192.168.100.50 +++ full fxo report

May 21 19:52:49 192.168.100.50 +++ full fxo report

May 21 19:52:49 192.168.100.50 +++[3]fxo port mask = 0

May 21 19:52:49 192.168.100.50 +++[3]fxo port mask = 0

May 21 19:52:54 192.168.100.51 0000468758 - *** VMS fail, USB SD does not have dir /var/mnt/spa400vm/var/spool  

May 21 19:52:54 192.168.100.51 0000468763 - ast_main done USB: 0, vms: -2  

May 21 19:52:54 192.168.100.51 0000468768 - Global initialization done. 

May 21 19:52:57 192.168.100.50 [4]RegOK. NextReg in 13 (1)

May 21 19:52:58 192.168.100.50 +++ full fxo report

May 21 19:52:58 192.168.100.50 +++ full fxo report

May 21 19:52:58 192.168.100.50 +++[4]fxo port mask = 0

May 21 19:52:58 192.168.100.50 +++[4]fxo port mask = 0

May 21 19:52:58 192.168.100.50 RSE_DEBUG: getting alternate from domain:ct.tocall.cn

May 21 19:52:58 192.168.100.50 [2]RegFail. Retry in 30

May 21 19:52:59 192.168.100.50 [3]SIP:ICMP Error -1 (c0a86433:5090, 7)

May 21 19:52:59 192.168.100.50 [3]SUBS:Failed(56). Retry in 30s

May 21 19:53:02 192.168.100.50 [3]RegOK. NextReg in 13 (1)

May 21 19:53:02 192.168.100.50 +++ full fxo report

May 21 19:53:02 192.168.100.50 +++ full fxo report

May 21 19:53:02 192.168.100.50 +++[3]fxo port mask = 0

May 21 19:53:02 192.168.100.50 +++[3]fxo port mask = 0

May 21 19:53:04 192.168.100.50 [1:0]LAT++ 5(3)

May 21 19:53:05 192.168.100.51 0000474217 - *** VMS fail, USB SD does not have dir /var/mnt/spa400vm/var/spool  

May 21 19:53:05 192.168.100.51 0000474218 - ast_main done USB: 0, vms: -2  

May 21 19:53:05 192.168.100.51 0000474222 - Global initialization done. 

May 21 19:53:10 192.168.100.50 [4]RegOK. NextReg in 13 (1)

May 21 19:53:11 192.168.100.50 +++ full fxo report

May 21 19:53:11 192.168.100.50 +++ full fxo report

May 21 19:53:11 192.168.100.50 +++[4]fxo port mask = 0

May 21 19:53:11 192.168.100.50 +++[4]fxo port mask = 0

May 21 19:53:12 192.168.100.50 +++ partial fxo report

May 21 19:53:12 192.168.100.50 +++ partial fxo report

May 21 19:53:12 192.168.100.50 +++[4]fxo port mask = 0

May 21 19:53:12 192.168.100.50 +++[4]fxo port mask = 0

May 21 19:53:12 192.168.100.50 BCC:Ended

May 21 19:53:12 192.168.100.50 CC:Ended

May 21 19:53:12 192.168.100.50 [0]FM Alert Stop RxTx (c=002d05d4;a=0)

May 21 19:53:12 192.168.100.50 [1:0]AUD Rel Call

May 21 19:53:12 192.168.100.50 DLG Terminated 3a4360

May 21 19:53:12 192.168.100.50 Sess Terminated 3a74c4

May 21 19:53:14 192.168.100.50 +++ partial fxo report

May 21 19:53:14 192.168.100.50 +++ partial fxo report

May 21 19:53:14 192.168.100.50 +++[4]fxo port mask = 4

May 21 19:53:14 192.168.100.50 +++[4]fxo port mask = 4

May 21 19:53:14 192.168.100.50 +++ partial fxo report

May 21 19:53:14 192.168.100.50 +++ partial fxo report

May 21 19:53:14 192.168.100.50 +++[4]fxo port mask = 4

May 21 19:53:15 192.168.100.50 +++[4]fxo port mask = 4

May 21 19:53:15 192.168.100.50 [3]RegOK. NextReg in 13 (1)

May 21 19:53:15 192.168.100.50 +++ full fxo report

May 21 19:53:15 192.168.100.50 +++ full fxo report

May 21 19:53:15 192.168.100.50 +++[3]fxo port mask = 4

May 21 19:53:15 192.168.100.50 +++[3]fxo port mask = 4

May 21 19:53:16 192.168.100.51 0000479592 - *** VMS fail, USB SD does not have dir /var/mnt/spa400vm/var/spool  

May 21 19:53:16 192.168.100.51 0000479597 - ast_main done USB: 0, vms: -2  

May 21 19:53:16 192.168.100.51 0000479598 - Global initialization done. 

May 21 19:53:20 192.168.100.50 [1]Hook Flash

May 21 19:53:23 192.168.100.50 [4]RegOK. NextReg in 13 (1)

May 21 19:53:24 192.168.100.50 +++ full fxo report

May 21 19:53:24 192.168.100.50 +++ full fxo report

May 21 19:53:24 192.168.100.50 +++[4]fxo port mask = 4

May 21 19:53:24 192.168.100.50 +++[4]fxo port mask = 4

May 21 19:53:25 192.168.100.50 [1]On Hook

May 21 19:53:26 192.168.100.51 0000484928 - *** VMS fail, USB SD does not have dir /var/mnt/spa400vm/var/spool  

May 21 19:53:26 192.168.100.51 0000484932 - ast_main done USB: 0, vms: -2  

May 21 19:53:26 192.168.100.51 0000484937 - Global initialization done.