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Colin Wyatt
Beginner

SPA500S BLF Keys Swap Randomly

I have a site with 24 x 504G phones each with a 500S BLF unit. Without any prompting, the users that are represented by the keys will change. This happens several times a day and means that transferred calls end up at the wrong extension. For most of the time, the keys operate correctly but then this fault will occur again and the call will be misdirected.

Has anyone here seen this behaviour?

Are Cisco aware of this bug?

Thanks in advance.

1 REPLY 1
robertrozarioa
Beginner

Hi Colin,

What softswitch are you using and is there a SBC at the perimeter. If yes what SBC are you using

Regards

Robert

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