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SPA502G: on-call sometimes the "xfer" soft-button p and teh CONF soft-button displays in the middle. Help

peter00073
Beginner
Beginner

We deployed 100+ SPA502G/SPA504G phones. Some users have problems with the soft-buttons:

On call the "xfer" button disappears and only a  "Conf"  soft-button is showing in the middle of the display. Users can't transfer a call anymore.

This happens now and then. What's could be the problem?

 

Firmware 7.5.6

 

4 REPLIES 4

Julien Berthelot
Beginner
Beginner

We were on version 7.5.5 (not b) and never had this issue. 

I upgraded about 300 phones to 7.5.6 this weekend and we started to see this issue also.

We went back to firmware 7.5.5b and the problem was gone. We hope Cisco comes with a update soon because some vulnerabilities where fixed in 7.5.6.

Xfer and Bxfer buttons now not show in 7.5.6. if receiving an anonymous call

Dan Lukes
Advocate
Advocate
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