SPA502g on UC560, no personal directory and speed-dials

[aku]

Hello everyone,

We have SPA502g phones registered to UC560 (version 8.6)

users want to create personal Speed Dials on SPA502g phone via phone menu

as per user manual,

You can use  the phone menu to add a speed dial that is not associated with a line

button.

Cisco  SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G, Cisco SPA514G:

To add a  speed dial:

STEP 1 Press  the Setup button.

STEP 2 Scroll  to CME Services and press Select.

STEP 3  Scroll to My Phone Apps and press Select.

STEP 4  Scroll to Speed Dial Buttons and press Select.

STEP 5 Press Add to add a new number.

STEP 6 Enter the following information:

Label: Enter a name or other identifier for this speed dial  entry.

Number:  Enter the destination number.

STEP 7 Press  Submit.

At STEP3 when choosing option 4 CME Services, we don't have any CME service available.

In CCA 3.2(2) i can add the speed-dials normaly, but users want to enter and delete the entries by themself.

What can be the issue?

Thank you for any feedback

Regards

[paolo bevilacqua]

Try

conf t

telephony-service

cnf-file location flash

cnf-file perphonetype

create cnf-files

exit

and reset phones

[aku]

Paolo a big thank you for your feedback!

right now i can't change the config and do a phone restart because the UC560 & phones are in production and inside working hours, but i did check the following:

UC560#sh telephony-service | inc cnf

cnf-file location: system:

cnf-file option: PER-PHONE-TYPE

create cnf-files version-stamp 7960 Sep 03 2013 09:10:39

to me this seems fine, with your commands i will only change the location to flash?

What do you think about this, is there any other possible cause to this issue?

Or do you still strongly advise me to try out the

cnf-file location flash

cnf-file perphonetype

create cnf-files

commands?

Thank you again!

Regards!

[paolo bevilacqua]

Sorry, I don't know. None of my customer use SPA phones, and all work fine with other phones model.