cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Cisco Small Business Community

Have a question? Click on a topic board below to get started in the community.

786
Views
0
Helpful
2
Replies
gregory.a
Beginner

SPA502g Phones and Bad Call Quality

Hello,

I have two users complaining about inconsistent call quality on their SPA502g phones. The phones are managed by a UC320w and I've tried adjusting the gain levels but to no effect. The users have explained that it sounds as if the person is either in a wooden room (complete with crazy acoustics), or the call fades out and in repeatedly causing the person on the other end of the line to sound really loud or really soft.

Is there anything that I can change on the UC settings, or should I contact our carrier?

Thanks for any insight.


2 REPLIES 2
Tom Watts
Advisor

Hi Greg, the first thing I'd recommend is to find out where the poor quality is at. Is it an extension to extension call? Or is it from your LAN to the outside somewhere else? Do both sides have quality complaints or does one side work fine while the other doesn't? Which side seems to be affected the most if any? Do inbound calls have a tendancy to have problems or outbound calls?

-Tom
Please rate helpful posts

-Tom Please mark answered for helpful posts http://blogs.cisco.com/smallbusiness/