SPA502g Phones and Bad Call Quality

[gregory.a]

Hello,

I have two users complaining about inconsistent call quality on their SPA502g phones. The phones are managed by a UC320w and I've tried adjusting the gain levels but to no effect. The users have explained that it sounds as if the person is either in a wooden room (complete with crazy acoustics), or the call fades out and in repeatedly causing the person on the other end of the line to sound really loud or really soft.

Is there anything that I can change on the UC settings, or should I contact our carrier?

Thanks for any insight.

[Tom Watts]

Hi Greg, the first thing I'd recommend is to find out where the poor quality is at. Is it an extension to extension call? Or is it from your LAN to the outside somewhere else? Do both sides have quality complaints or does one side work fine while the other doesn't? Which side seems to be affected the most if any? Do inbound calls have a tendancy to have problems or outbound calls?

-Tom
Please rate helpful posts