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mildmacvoip
Beginner

Spa504G Alert-info problem

Hello,

 

I recently updated some spa504g phones form 7.1.3 to 7.6.2 firmware and I now the phones doesn't accept the Alert-info value in the SIP Invite.

When the phones was on 7.1.3 I can set distinctive ring on it using the Alert-Ïnfo value on the SIP Invites, but once upgraded I cannot set the distinctive ring on it.

I am using asterisk and this kind of phones, and the dialplan is the same. I send the alert-info to the phones like this

 

SIPAddHeader(Alert-Info: Alert-Info:Pulse)

 

But they do no change the ring.

¿Does the 7.6.2 firmware support the Alert-Info settings?

¿has changed someting in 7.6.2 firmware to skip Alerti-Info value? ¿was changed something in the sintax to send the Alert-Info to the phones?

 

 

Thanks in advance,

 

Ismael.

 

P.d: The dialplan has not change is the same that working on 7.1.3 phone's firmare.

 

1 ACCEPTED SOLUTION

Accepted Solutions

You missed most important part of my advise. Still wrong syntax.

Not SIPAddHeader(Alert-Info: Alert-Info: Simple-1) but SIPAddHeader(Alert-Info: Simple-1) instead.

Not SIPAddHeader(Alert-Info: Alert-Info: Pulse) but SIPAddHeader(Alert-Info: Pulse) instead.

View solution in original post

5 REPLIES 5
Dan Lukes
Advocate

SIPAddHeader(Alert-Info: Alert-Info:Pulse)

7.1.3 is very old, but as far as I know it has been wrong even on 7.1.3 but this firmware version has been lazy to check proper formats and processed even the wrong one.

Use SIPAddHeader(Alert-Info: Pulse) instead. It should work on both 7.1.3 and 7.6.2.

I assume you have a RingN with name Pulse defined. It's not the predefined ring name. at least on 7.6.2 (I can't speak for 7.1.3).

 

 

Thank you Dan Lukes for you soon answer,

 

I try SIPAddHeader(Alert-Info: Alert-Info: Simple-1) and, (Alert-Info: Alert-Info: Pulse) in two diferent calls an the ring tone was the same, it didn't change.

In the phone's web interface,

Tab "phone"

ring1: n=Classic-1;w=3;c=1

ring11: = n=Pulse;w=5;c=1

 

 

You missed most important part of my advise. Still wrong syntax.

Not SIPAddHeader(Alert-Info: Alert-Info: Simple-1) but SIPAddHeader(Alert-Info: Simple-1) instead.

Not SIPAddHeader(Alert-Info: Alert-Info: Pulse) but SIPAddHeader(Alert-Info: Pulse) instead.

Thank you Dan Dikes

 

It was caused by the worng sintax, as you said and my problem was fixed with your advice.

 

Thanks again,

 

Best regards from Madrid

 

Ismael.

 

 

 

Glad to hear you solved it.

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