Spa504G Alert-info problem

[mildmacvoip]

Hello,

I recently updated some spa504g phones form 7.1.3 to 7.6.2 firmware and I now the phones doesn't accept the Alert-info value in the SIP Invite.

When the phones was on 7.1.3 I can set distinctive ring on it using the Alert-Ïnfo value on the SIP Invites, but once upgraded I cannot set the distinctive ring on it.

I am using asterisk and this kind of phones, and the dialplan is the same. I send the alert-info to the phones like this

SIPAddHeader(Alert-Info: Alert-Info:Pulse)

But they do no change the ring.

¿Does the 7.6.2 firmware support the Alert-Info settings?

¿has changed someting in 7.6.2 firmware to skip Alerti-Info value? ¿was changed something in the sintax to send the Alert-Info to the phones?

Thanks in advance,

Ismael.

P.d: The dialplan has not change is the same that working on 7.1.3 phone's firmare.

[Dan Lukes]

SIPAddHeader(Alert-Info: Alert-Info:Pulse)

7.1.3 is very old, but as far as I know it has been wrong even on 7.1.3 but this firmware version has been lazy to check proper formats and processed even the wrong one.

Use SIPAddHeader(Alert-Info: Pulse) instead. It should work on both 7.1.3 and 7.6.2.

I assume you have a RingN with name Pulse defined. It's not the predefined ring name. at least on 7.6.2 (I can't speak for 7.1.3).

[mildmacvoip]

Thank you Dan Lukes for you soon answer,

I try SIPAddHeader(Alert-Info: Alert-Info: Simple-1) and, (Alert-Info: Alert-Info: Pulse) in two diferent calls an the ring tone was the same, it didn't change.

In the phone's web interface,

Tab "phone"

ring1: n=Classic-1;w=3;c=1

ring11: = n=Pulse;w=5;c=1

[Dan Lukes · Accepted solution]

You missed most important part of my advise. Still wrong syntax.

Not SIPAddHeader(Alert-Info: Alert-Info: Simple-1) but SIPAddHeader(Alert-Info: Simple-1) instead.

Not SIPAddHeader(Alert-Info: Alert-Info: Pulse) but SIPAddHeader(Alert-Info: Pulse) instead.

[mildmacvoip]

Thank you Dan Dikes

It was caused by the worng sintax, as you said and my problem was fixed with your advice.

Thanks again,

Best regards from Madrid

Ismael.

[Dan Lukes]

Glad to hear you solved it.