03-18-2021 07:30 AM
Hello,
I recently updated some spa504g phones form 7.1.3 to 7.6.2 firmware and I now the phones doesn't accept the Alert-info value in the SIP Invite.
When the phones was on 7.1.3 I can set distinctive ring on it using the Alert-Ïnfo value on the SIP Invites, but once upgraded I cannot set the distinctive ring on it.
I am using asterisk and this kind of phones, and the dialplan is the same. I send the alert-info to the phones like this
SIPAddHeader(Alert-Info: Alert-Info:Pulse)
But they do no change the ring.
¿Does the 7.6.2 firmware support the Alert-Info settings?
¿has changed someting in 7.6.2 firmware to skip Alerti-Info value? ¿was changed something in the sintax to send the Alert-Info to the phones?
Thanks in advance,
Ismael.
P.d: The dialplan has not change is the same that working on 7.1.3 phone's firmare.
Solved! Go to Solution.
03-18-2021 10:41 AM
You missed most important part of my advise. Still wrong syntax.
Not SIPAddHeader(Alert-Info: Alert-Info: Simple-1) but SIPAddHeader(Alert-Info: Simple-1) instead.
Not SIPAddHeader(Alert-Info: Alert-Info: Pulse) but SIPAddHeader(Alert-Info: Pulse) instead.
03-18-2021 08:37 AM
SIPAddHeader(Alert-Info: Alert-Info:Pulse)
7.1.3 is very old, but as far as I know it has been wrong even on 7.1.3 but this firmware version has been lazy to check proper formats and processed even the wrong one.
Use SIPAddHeader(Alert-Info: Pulse) instead. It should work on both 7.1.3 and 7.6.2.
I assume you have a RingN with name Pulse defined. It's not the predefined ring name. at least on 7.6.2 (I can't speak for 7.1.3).
03-18-2021 09:29 AM
Thank you Dan Lukes for you soon answer,
I try SIPAddHeader(Alert-Info: Alert-Info: Simple-1) and, (Alert-Info: Alert-Info: Pulse) in two diferent calls an the ring tone was the same, it didn't change.
In the phone's web interface,
Tab "phone"
ring1: n=Classic-1;w=3;c=1
ring11: = n=Pulse;w=5;c=1
03-18-2021 10:41 AM
You missed most important part of my advise. Still wrong syntax.
Not SIPAddHeader(Alert-Info: Alert-Info: Simple-1) but SIPAddHeader(Alert-Info: Simple-1) instead.
Not SIPAddHeader(Alert-Info: Alert-Info: Pulse) but SIPAddHeader(Alert-Info: Pulse) instead.
03-22-2021 02:33 AM
Thank you Dan Dikes
It was caused by the worng sintax, as you said and my problem was fixed with your advice.
Thanks again,
Best regards from Madrid
Ismael.
03-22-2021 05:33 AM
Glad to hear you solved it.
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