Hi everyone, I install above phones for a customer last night but I am not sure of a few things. I have a middle to lower knowledge on VoiP.
This customer uses the services of ENGIN. He has 3 different phone numbers. I put the first phone and plug into the switch and entered all Engin parameters. It worked like a charm, incoming, outgoing, ringing,etc,etc. Since I had entered only one number at that stage (programmed into the unit) the LCD showed 4 times (EXT1,2,3, and 4) the same number programmed. Then I entered the second and third number respectively to EXT 2 and EXT 3. Phone reboot and now the LCD showed every different corresponding number. I was happy. I could receive and do calls on all lines.
But now is the saga...........he wanted 2 more phones connected so I did, and programmed them like the first one but now some calls go to one and others to another and one of them receives nothing at all.
What am I doing wrong ? Do I need an IPPBX to make what he wants?
He wants all three phones to receive calls simultaneously in any of those 3 numbers so anyone in any office can answer. To me this would be like the old Telecom Commander system but looks like I need to do something else to achieve this?
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