SPA504G - Reverted to 770101 extension

[ShawnWebster6718]

Hello,

 I've had the SPA504G phones for over 5 years. Yesterday my regular list of extensions was gone and only 770101 is showing on the display. It allows outgoing calls still but no one is able to call in via my regular extension. 

How do I get my old settings back?

[Dan Lukes]

Just configure it the same way you configured them 5 years ago.

Or I missed the issue ?

[ShawnWebster6718]

HI Dan,

They were already configured when I got here and we've been unable to
find the guy who installed them originally. If I knew how they were done
I would have given it a try. I am sure it's something simple. Usually
is.

[Dan Lukes]

Unfortunately, no one can just guess correct configuration for particular environment.

Phone is using either SCSP or SIP protocol to communicate. Phone is registered to a server of VoIP operator. Phone is using a credentials to register. One or more extension number needs to be configured. Audio codecs and supplementary services may or may not require specific settings ...  You just need to know your operator requirements. Ask your VoIP operator for instructions (it assumes you know who's your VoIP operator - another fact no one can just guess). 

OR

VoIP operator supports remote provisioning of SPA504G, You need to know no facts but URL of provisioning server. Even in such case - ask your VoIP operator for help.

[ShawnWebster6718]

Thanks for your input. I will have to look into it more.