We have some SPA504g phones that often handle multiple incoming calls on a single line. If a second call begins ringing while the phone is on a call, and the call is then answered, the soft keys are blank for the second call. The softkeys defined for the "connected" call state on our phone are:
These appear as expected for the first call, but are blank for the second call. We have "per call" line navigation.
Unable to reproduce with
Software Version: 7.6.1 Line Navigation: Per Line Line ID Mapping: Vertical First Programmable Softkey Enable: No
so start with this configuration, then slowly move to desired configuration. It should reveal the critical change to you.
But I expect it will be Line Navigation. "Per call" navigation have severe limitations and I can't recommend it to you.
I reverted back to the configuration you suggested, and here's what I found:
When a call is active and a second call comes in, I press accept call. On the new call, here are the softkeys available:
Page 1: confLx, xferLx
Page 2: redial, dir, dnd
I would like to be able to transfer the second call, but this isn't possible with the available buttons. Enabling the PSKs and defining the softkeys that I want, even in Per Line nav mode, doesn't show the bxfer or xfer buttons.
With the configuration I described I have
confLX|xferLX|conf|xfer and redial|dir|bxfer on both call screen.
See screenshots bellow. Note I have no dnd key as such service is disabled in my configuration.
Save your configuration as XML and disclose it to me. I will try to identify the difference.