We have dozens of Cisco SPA5xxG phones in production and they work fine, except for one BIG issue.
If a person is performing an assisted transfer and a new call comes into their phone, their LCD display changes from the XFER screen to the new call screen.
The person loses their ability to complete the transfer.
This wouldn't be the issue if the phones had a Transfer Button and not a soft key.
It would seem the software needs to updated so if the operator is in the middle of a transfer or other operation the new call shows the ID on the top of the display, but the main display stays on the current operation until it is completed.
It doesnt seem like a big issue to modify the software.
Does anyone know if there are options in the phone I may have missed to attain this? Or if Cisco is actively working on a solution to this issue?
Thank You,
Paul