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Beginner

SPA509g - Calls Answers on Speaker instead of handset

Sometimes when a user goes to answer a call on their headset, the call answers on their speakerphone instead. For example if a call if on hold on a line, and then lift the handset and press the line button to answer the call, the caller is heard on the speakerphone and the speaker light is green.

If they then press the speaker button to connect the handset, the call is dropped.

Any ideas?

2 REPLIES 2
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Beginner

I think I had a similar issue on an older firmware version.  Which version are you on?

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I am running 7.4.6 firmware (one before the latest 7.4.7).