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Beginner

SPA514G IP Phone Will Not Become Active

Hey Everyone,

The problem i'm actually having is just that I have 1 phone now that will not become active. It will turn on, has the same settings as all the other phones, but I cannot get any green activity lights from it.  

I Randomly had this problem with a couple other phones during a reconfiguration phase, which I fixed by simply taking the phone down into the server room and plugging it into the switch directly, bypassing wallports/patch panel...strange, I know.

 

More information about the environment:

17 of these phones at a location using Vonage hosted SIP Service

Internet -- Modem -- Sonicwall -- SG500-48G + SG500-24G Stack

VLAN 10 = Data         GE22-->10UP-->Sonicwall X2     Switches = L2 Mode

VLAN 12 = Voice        GE24-->12UP-->Sonciwall X3     DHCP = Sonicwall

SG500-24G has the uplinks for both subnets to the Sonicwall, ports are set in default cisco trunk state, all ports to endpoint devices are access ports

We did have all trunks links and setup like: Computer-->Phone-->Switch....but, just decided to reconfigure as above because:

1.Wiring in building cannot be trusted

2.We recently had new wall ports at each location anyway

 

So anyway, more info than probably necessary, but oh well.

Thanks

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