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SPA514G

Need help.  I have 2 Cisco SPA514G phones that seem to be locked and I do not have passwords.  I was using them with RingCentral.  Now I switched to Vonage and they can't help me initialize the phones as they say they are locked.  I called CISCO and they said that the phones are not eligible for technical support unless purchase a technical support package .  Anyone have any ideas how to reset these things?

2 REPLIES 2
Advocate

Re: SPA514G

What's the exact value of VID-PID printed on the bottom of the phone ?

 

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Cisco Employee

Re: SPA514G

Hi,

You may contact RingCentral to get the unique password to unlock the mentioned IP Phone.

 

Note: On the IVR option 73738 restores the phone to the factory default software and settings.