SPA525G - Anonymous Calls and Call Waiting Tone

[xilocommsltd]

Hello all.

I have two issues that I am rather stumped on.

1) Our system pre-pends the callers Name field with the type of call and duration. On our SNOMs, we see that information even when the caller is Anonymous/Withheld but it seems that if the SPA sees "Anonymous" it ignores any name field sent.

i.e the SIP trace shows:

From: "M0:0 queue anonymous"<sip:Anonymous@xx.xx.xx.xx.>

On our other phones we see "M0:0 queue anonymous" but on the SPA we just see "Anonymous" - quite annoying.

Is there anyway to stop it doing that.

2) We all use call waiting in the office but want to disable the tone/bleep that is made when a call is incoming. The flashing red light is sufficient. I tried to change all settings in the GUI but none had any affect.

Thanks!

[Brent_OShaughnessy]

Hi Matt,

I am having exaclty the same issue with Anonymous calls not displaying the hunt group or Agent group name.  This issue appears to be confined to Cisco handsets.

Did you find a resolution for this?  Appreciate any information you have discovered.

Thanks.

[Cellip.Fredrik]

2) it should work, just navigate to refional tab in the web GUI and erase the line for call waiting.

1) is there an CLN as well as an CLI?

[bonelaarun]

Hi Fredrik,

I have same issue with Anonymous calls.

Yes we have CLN as well an CLI.

Please advise.

Regards,

Arun