cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Cisco Small Business Community

Have a question? Click on a topic board below to get started in the community.

576
Views
0
Helpful
1
Replies
Cassius_Smith
Beginner

SPA5xx phone will not pick up

Hello,

I recently changed out our receptionist's Linksys SPA-962 for a shiny new SPA-525G with two SPA500S consoles. On the Linksys phone, if a call got transferred to an extension, she could watch the progress for a few seconds and then pick up the call to ask if they wanted to go to voicemail or have the party paged.

The extended function on the sidecar buttons was (on the 962's sidecars)

fnc=blf+sd+cp;sub=NNNN@$PROXY;ext=NNNN@$PROXY

I used this same code on the SPA500S with the SPA525G.

I have the call pickup code set to *8#, and I have dialplan code to handle that.

The receptionist can't pick up calls any more. When she tries, the phone displays "Invalid number" and "To: *98" which is the blind transfer code. Since the BLF is indicating a ringing state, why doesn't the phone generate the call pickup code and grab the call?

I've reproduced the same problem on my SPA508G using Firmware version 7.4.9c, for what it's worth.

Firmware on the 525G is 7.5.4.

I hate to have to go back to the Linksys phone! Can anyone tell me what might be amiss?

THANKS
Cassius Smith

1 REPLY 1
nseto
Frequent Contributor

In version 7.5.4, there's a parameter in the Attendant Console called, "BXfer to Starcode Enable".  Set that 'yes' and see if that resolves this.

This widget could not be displayed.