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focusonit
Beginner

SPA5xx stop focus auto changing to ringing button/line?

Is there a way to stop the focus changing to another line/button that starts ringing while you are on a call?

ie:

Im on a call on button one/line one that I'm about to transfer

a second call comes in on button two/line 1

     Focus changes to "Answer   DND"

          have to 'up arrow' to get back to button one in order to transfer it away

I have looked at huntstop max-lines etc but they appear to be related to the number of calls per button rather than keeping the focus on the original line.

I need to keep seperate buttons in order to identify incoming calls that are part of a blast group.

Thansks!

2 REPLIES 2
David Harper
Cisco Employee

Hi Tim,

Have a look at the autoSelectLineEnable phone parameter shown here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_s1ht.html#wp1137794.  I think seting this to disabled will do want you want it to.  This is not available in CCA.

Cheers,

Dave.

Turning that off does stop the phone from answering a ringing line when picked up but doesn't stop the focus changing to the ringing line if you're on a call.

Which means if your on a call and trying to transfer it out you have to deal with the ringing line first.

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