cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Please be advised, the GuideMe Wizard is no longer available on the Small Business Support Community. For search capability please use the community search field to find content related to Cisco Small Business documents, videos, and discussions.
523
Views
0
Helpful
2
Replies
Highlighted
Beginner

Star Codes UC320

                   I have a customer who's UC320 is configured as a key system.  They are unable dial *98 to retrieve their voicemail from the phone company hosted voicemail (why they don't use the UC's internal voicemail I don't know).  

They are using a line key for a "direct" outside line.  When you dial *98, the phone pauses then you get an indication that the pattern has been rejected.  It's not restricted in the dial pattern restriction list.  I just upgraded the UC to the latest firmaware today and it didn't help.

Any suggestions  ?

Thanks.  Jon

Everyone's tags (4)
2 REPLIES 2
Enthusiast

Star Codes UC320

Hi Jon,

Could you please try to connect an analog phone to the PSTN phone line and dial *98 to see if it's successful? UC320W allows *xx dial plan.

Best regards,

Wenjin

Beginner

Star Codes UC320

Hi Wenjin,

They have an anlog phone connected directly to their PSTN line "ahead of their system" and that's what they're presently using to retrieve their voicemail so the *98 works for message retrieval as far as the network.

As far as dialing privelage, every user is enabled for the highest level. 

Thanks.

Jon