I have a question for you guys.
We have two offices connected to each other with two UC520
Extentions : 2XX
Extensions : 4XX
Now, internally, we can dial 4XX entensions from Office A and vice-versa
Is it possible for someone calling outside Office A to dial an Office B extension when asked to do so in the Auto-attendant?
Right now if I'm calling the Office A, auto-attendant is configured to ask the caller to enter the extension of the person the caller wants to reach. But this only works with 2XX extensions and not 4XX...
I hope I'm clear enough,
Thanks for your help!
To be able to dial from the AA, yo have to have a username with a phone number that CUE knows. Currently, this is only possible through the CUE GUI or CUE CLI. Notice these users DON'T have to have a mailbox.
UC500#service-module integrated-Service-Engine 0/0 session
Trying 10.1.10.2, 2002 ... Open
Cisco Configuration Assistant. Version: 2.2 (0.21). Fri Nov 13 12:31:15 PST 2009
User Access Verification
UC500-CUE# conf t
Enter configuration commands, one per line. End with CNTL/Z.
UC500-CUE(config)# username remote303 create
UC500-CUE(config)# username remote303 phonenumber 303
Well seems like it is working now thank you!
Only small issue though. If the contacted extension doesn't answer the caller gets a busy tone after 3 rings... Is this normal? Can this be changed so that caller falls in voicemail instead?
Caller -> Office A (AutoAttendant) -> Office B Remote Extension -> voicemail
As mentionned in the last reply, it is working except the small issue where if I dial a remote extension from an external phone, and the user does not answer, the caller will end up getting a busy tone after 3 rings.
Can this be changed?
Can you please provide a debug on both machines when one of these calls take place, i would like to see what is taking place.
Here are the debug files for both Office A and Office B.
What I did was call Office A from a cell phone (number 555-123-1234).
At the AA, I entered extension 323, AA told me it was composing that number.
323 extension is redirected to 399 (voicemail).
As soon as I get to 323, I get the busy tone, but if I remove the redirection to 399 and the user on 323 answers, it works...
If you need more info, don't hesitate to ask me!
Thanks a lot,
Do you also have the Dial-Peers in place to allow external calls to call the secondary site?