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Beginner

Stuck on Call Blast Group

I'm  new on UC500 series. I want to set up as auto attendant then if nobody press anybody button then Call blast Group then to voicemail.

I've already setup auto attendant and verify that it is working properly. I've created Call Blast Group and after 15 seconds goes to voicemail. I 've created all this on the CCA. I called and auto attendant work but then after it repeat itself 3 times then it disconnect me. What do I need to do to make this work? Could you please show me where to go on CCA to get this working?

AA then if nobody press any button then Call Blast Group and still no answer then to voicemail


Thanks in advance

2 ACCEPTED SOLUTIONS

Accepted Solutions
Enthusiast

Stuck on Call Blast Group

Hello,

If you created a custom script, in the CUE web interface.  I do not see an option to have the prompt play more than once.

Is there a reason you are using a custom script?  Would one of the default scripts work for what you are trying to do?

Thank you,

Darren

View solution in original post

Enthusiast

Stuck on Call Blast Group

Hello,

In CCA:  Configure > Telephony > Call Handling > AutoAttendant.

Thank you,

Darren

View solution in original post

8 REPLIES 8
Enthusiast

Stuck on Call Blast Group

Hello,

In CCA:  Configure>Telephony>Call Handling>AutoAttendant

Set "No option Transfer to:" to the blast group number.

Sounds like the rest is setup correctly for how you want the call handled.

Thank you,

Darren

Beginner

Stuck on Call Blast Group

When I access AutoAttendant it only gave me AA Extension>AA Script: (custom script)>Language.

This if for UC540 and it doesn't have "No option Transfer to" selection.

Enthusiast

Stuck on Call Blast Group

Hello,

Your options will be limited if you are using a custom script.  CCA cannot insert a value into a script that does not allow for a "No option transfer".

Basically, you will need to use one of the provided scripts:  aa_sbsc_v03.aef   or   aa_sbsc_v04.aef

If you are using a custom script in the CUE web interface, you can look to see if there is an "operator" option, and enter the extension there.

Thank you,

Darren

Beginner

Stuck on Call Blast Group

Thanks for help, but when I create a new script it seem like auto attendant play only once. Where do I go to make it repeat itself 3 times? Now it only play once.

Enthusiast

Stuck on Call Blast Group

Hello,

If you created a custom script, in the CUE web interface.  I do not see an option to have the prompt play more than once.

Is there a reason you are using a custom script?  Would one of the default scripts work for what you are trying to do?

Thank you,

Darren

View solution in original post

Beginner

Stuck on Call Blast Group

The custom script was setup by someone else. When i create the default script it only play once. I need it to play 3 times.

Enthusiast

Stuck on Call Blast Group

Hello,

In CCA:  Configure > Telephony > Call Handling > AutoAttendant.

Thank you,

Darren

View solution in original post

Beginner

Stuck on Call Blast Group

Thanks for the help