Supervisor wants to listen in another user's calls

[jyoopro4ia]

Hello,

I have a UC540 system where a supervisor wants to listen in another user's calls without any audible tones.  It does not have to invisible to the internal user - only requirement is that there is no tone.

Is cBarge without join/leave tones configured the only option I have?  Thank you.

[mcasimirc63]

Yes.  You can't remove the tones when using the cBarge feature.  Also, cBarge can only be used between two phones that have a shared extension.  Most partners end up using CallRex Telrex if the customer insists that they need they ability to monitor many agents/employees phone calls.

[jyoopro4ia]

thanks Marcus.  Does Telrex's solution allow the supervisor to monitor agents using his phone/handset or does it need to be done using a software on pc?

[mcasimirc63]

It's all done through the PC.  He selects which agent he wants to record, he clicks a button then he can start recording and listening through his computer speakers.