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Beginner

Supervisor wants to listen in another user's calls

Hello,

I have a UC540 system where a supervisor wants to listen in another user's calls without any audible tones.  It does not have to invisible to the internal user - only requirement is that there is no tone.

Is cBarge without join/leave tones configured the only option I have?  Thank you.

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Enthusiast

Supervisor wants to listen in another user's calls

Yes.  You can't remove the tones when using the cBarge feature.  Also, cBarge can only be used between two phones that have a shared extension.  Most partners end up using CallRex Telrex if the customer insists that they need they ability to monitor many agents/employees phone calls.

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Beginner

Supervisor wants to listen in another user's calls

thanks Marcus.  Does Telrex's solution allow the supervisor to monitor agents using his phone/handset or does it need to be done using a software on pc?

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Enthusiast

Supervisor wants to listen in another user's calls

It's all done through the PC.  He selects which agent he wants to record, he clicks a button then he can start recording and listening through his computer speakers.