telephone basic acd configuration

[Peter Schlagkamp]

Hi

the current config is:

The calls come in on the ext.21 if no one answers than the calls will forwarded to a call blast group after three times ringing the custemers get a message "all agent are busy" but when the customers hears the message the phones of the group doesnt ring so the call agents doesnt know that someone is in the line.

Is there a way to change it?

Claas

[paolo bevilacqua · Accepted solution]

B/ACD-AA does not support parallel voice-hunt. This is stated somewhere in Cisco doc. You can try using a share line instead, however the best way is a regular ephone-hunt with login/logout.

[Peter Schlagkamp]

Thank you for youre reply i will Test it at the Weekend

Sent from Cisco Technical Support iPhone App

[Alexander Maroukian]

Hello Peter,

Just to add to what Paolo mentioned above - link to the supported type of groups and their features:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wp1171438

And further info on B-ACD options :

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html

HTH,

Alex