TFTP Server not started or reachable

[Mark]

Using Cisco Conf Asst I'm trying to upload a wav file into the media folder to make music on hold changes. Originally I tried remotely. Assuming being remote was the issue I went to site and connected directly. Same issue. TFTP Server on my laptop is turned off.

[johschaf · Accepted solution]

Hello,

In windows if you open command prompt and run the following command, do you see anything open on UDP port 69?

netstat -a -n -o

Can you ping the TFTP interface of the UC which at default is 10.1.10.2? I've also seen CCA throw this error when the media folder is not present in flash

Thanks,

-john

[Mark]

Thanks for the reply... Nothing on port 69 when I ran the netstat command. I was able to ping 10.1.10.2. 

[johschaf]

Hello,

What is the output of show flash:

Do you have a media folder?

Thanks,

-john

[Mark]

-#- --length-- -----date/time------ path

1          660 Nov 16 2012 16:39:48 -06:00 vlan.dat

2     42003864 Nov 16 2012 15:52:20 -06:00 uc500-advipservicesk9-mz.151-4.M5

3            0 Nov 16 2012 16:16:48 -06:00 bacdprompts

4        30421 Nov 16 2012 16:38:54 -06:00 bacdprompts/app-b-acd-3.0.0.2.tcl

5        55599 Nov 16 2012 16:38:56 -06:00 bacdprompts/app-b-acd-aa-3.0.0.2.tcl

6        75650 Nov 16 2012 16:38:56 -06:00 bacdprompts/en_bacd_allagentsbusy.au

7        83291 Nov 16 2012 16:38:56 -06:00 bacdprompts/en_bacd_disconnect.au

8        63055 Nov 16 2012 16:38:58 -06:00 bacdprompts/en_bacd_enter_dest.au

9        37952 Nov 16 2012 16:38:58 -06:00 bacdprompts/en_bacd_invalidoption.au

10      496521 Nov 16 2012 16:39:02 -06:00 bacdprompts/en_bacd_music_on_hold.au

11      123446 Nov 16 2012 16:39:02 -06:00 bacdprompts/en_bacd_options_menu.au

12       42978 Nov 16 2012 16:39:04 -06:00 bacdprompts/en_bacd_welcome.au

13       34794 Nov 16 2012 16:39:04 -06:00 bacdprompts/en_bacd_xferto_operator.au

14           0 Nov 16 2012 16:17:36 -06:00 media

15      496521 Nov 16 2012 16:39:26 -06:00 media/music-on-hold.au

16      496521 Nov 16 2012 16:39:28 -06:00 media/music-on-hold_10db.au

17           0 Nov 16 2012 16:17:56 -06:00 Desktops

18           0 Nov 16 2012 16:17:58 -06:00 Desktops/320x212x12

19         651 Nov 16 2012 16:38:40 -06:00 Desktops/320x212x12/List.xml

20         651 Nov 16 2012 16:38:40 -06:00 Desktops/320x212x12/List.xml.BAK

21           0 Nov 16 2012 16:18:06 -06:00 Desktops/320x212x16

22         651 Nov 16 2012 16:38:42 -06:00 Desktops/320x212x16/List.xml

23         651 Nov 16 2012 16:38:42 -06:00 Desktops/320x212x16/List.xml.BAK

24           0 Nov 16 2012 16:18:14 -06:00 Desktops/320x216x16

25         651 Nov 16 2012 16:38:42 -06:00 Desktops/320x216x16/List.xml

26         651 Nov 16 2012 16:38:42 -06:00 Desktops/320x216x16/List.xml.BAK

27      131470 Nov 16 2012 16:38:44 -06:00 Desktops/CampusNight.png

28       80565 Nov 16 2012 16:38:44 -06:00 Desktops/CiscoFountain.png

29        8156 Nov 16 2012 16:38:46 -06:00 Desktops/CiscoLogo.png

30      138278 Nov 16 2012 16:38:46 -06:00 Desktops/Fountain.png

31      109076 Nov 16 2012 16:38:48 -06:00 Desktops/MorroRock.png

32      108087 Nov 16 2012 16:38:48 -06:00 Desktops/NantucketFlowers.png

33       10820 Nov 16 2012 16:38:48 -06:00 Desktops/TN-CampusNight.png

34        9657 Nov 16 2012 16:38:50 -06:00 Desktops/TN-CiscoFountain.png

35        2089 Nov 16 2012 16:38:50 -06:00 Desktops/TN-CiscoLogo.png

36        7953 Nov 16 2012 16:38:50 -06:00 Desktops/TN-Fountain.png

37        7274 Nov 16 2012 16:38:50 -06:00 Desktops/TN-MorroRock.png

38        9933 Nov 16 2012 16:38:52 -06:00 Desktops/TN-NantucketFlowers.png

39           0 Nov 16 2012 16:19:12 -06:00 ringtones

40        8160 Nov 16 2012 16:39:28 -06:00 ringtones/Analog1.raw

41        8160 Nov 16 2012 16:39:30 -06:00 ringtones/Analog2.raw

42        5280 Nov 16 2012 16:39:30 -06:00 ringtones/AreYouThere.raw

43        5040 Nov 16 2012 16:39:30 -06:00 ringtones/AreYouThereF.raw

44        8160 Nov 16 2012 16:39:30 -06:00 ringtones/Bass.raw

45       12240 Nov 16 2012 16:39:32 -06:00 ringtones/CallBack.raw

46       16040 Nov 16 2012 16:39:32 -06:00 ringtones/Chime.raw

47        8160 Nov 16 2012 16:39:32 -06:00 ringtones/Classic1.raw

48       16080 Nov 16 2012 16:39:32 -06:00 ringtones/Classic2.raw

49       10800 Nov 16 2012 16:39:34 -06:00 ringtones/ClockShop.raw

50        2823 Nov 16 2012 16:39:34 -06:00 ringtones/DistinctiveRingList.xml

51        2823 Nov 16 2012 16:39:46 -06:00 ringtones/DistinctiveRingList.xml.BAK

52        9600 Nov 16 2012 16:39:34 -06:00 ringtones/Drums1.raw

53       13440 Nov 16 2012 16:39:34 -06:00 ringtones/Drums2.raw

54       15840 Nov 16 2012 16:39:36 -06:00 ringtones/FilmScore.raw

55       16080 Nov 16 2012 16:39:36 -06:00 ringtones/HarpSynth.raw

56        8160 Nov 16 2012 16:39:36 -06:00 ringtones/Jamaica.raw

57       16080 Nov 16 2012 16:39:36 -06:00 ringtones/KotoEffect.raw

58       12720 Nov 16 2012 16:39:38 -06:00 ringtones/MusicBox.raw

59        8160 Nov 16 2012 16:39:38 -06:00 ringtones/Piano1.raw

60       15360 Nov 16 2012 16:39:38 -06:00 ringtones/Piano2.raw

61        9360 Nov 16 2012 16:39:38 -06:00 ringtones/Pop.raw

62        7200 Nov 16 2012 16:39:40 -06:00 ringtones/Pulse1.raw

63        4000 Nov 16 2012 16:39:40 -06:00 ringtones/Ring1.raw

64        4000 Nov 16 2012 16:39:40 -06:00 ringtones/Ring2.raw

65        4000 Nov 16 2012 16:39:40 -06:00 ringtones/Ring3.raw

66        4000 Nov 16 2012 16:39:42 -06:00 ringtones/Ring4.raw

67        4000 Nov 16 2012 16:39:42 -06:00 ringtones/Ring5.raw

68        4000 Nov 16 2012 16:39:42 -06:00 ringtones/Ring6.raw

69        4000 Nov 16 2012 16:39:42 -06:00 ringtones/Ring7.raw

70        2823 Nov 16 2012 16:39:44 -06:00 ringtones/RingList.xml

71        2823 Nov 16 2012 16:39:46 -06:00 ringtones/RingList.xml.BAK

72       10800 Nov 16 2012 16:39:44 -06:00 ringtones/Sax1.raw

73       14160 Nov 16 2012 16:39:44 -06:00 ringtones/Sax2.raw

74       16080 Nov 16 2012 16:39:44 -06:00 ringtones/Vibe.raw

75           0 Nov 16 2012 16:37:12 -06:00 phones

76           0 Nov 16 2012 16:37:14 -06:00 phones/50x-30x

77     4147359 Nov 16 2012 16:37:50 -06:00 phones/50x-30x/spa50x-30x-7-5-2b.bin

78           0 Nov 16 2012 16:37:16 -06:00 phones/521_524

79      892511 Nov 16 2012 16:38:00 -06:00 phones/521_524/cp524g-8-1-17.bin

80           0 Dec 10 2012 16:53:46 -06:00 phones/525

81    10884608 Dec 10 2012 16:57:08 -06:00 phones/525/spa525g-7-5-2a.bin

82       22961 Nov 16 2012 16:40:36 -06:00 UC540W-FXO-K9-factory-8.6.1.cfg

83           0 Nov 16 2012 16:38:52 -06:00 autoattendant

84       94503 Nov 16 2012 16:38:52 -06:00 autoattendant/AA_SBCS_v01.aef

85       96166 Nov 16 2012 16:38:52 -06:00 autoattendant/AA_SBCS_v02.aef

86      130488 Nov 16 2012 16:38:54 -06:00 autoattendant/AA_SBCS_v03.aef

87       15891 Nov 16 2012 16:38:54 -06:00 autoattendant/AA_transfer.aef

88           0 Nov 16 2012 16:39:04 -06:00 cca

89         955 Nov 16 2012 16:39:04 -06:00 cca/Key_Phoneloads.csv

90      135436 Nov 16 2012 16:39:06 -06:00 cca/sccpphoneloadstable.csv

91         375 Nov 16 2012 16:39:06 -06:00 cca/UC500_CCA_Dir_8.0.2.txt

92           0 Nov 16 2012 16:39:06 -06:00 gui

93        3987 Nov 16 2012 16:39:06 -06:00 gui/admin_user.html

94      677820 Nov 16 2012 16:39:10 -06:00 gui/admin_user.js

95        1029 Nov 16 2012 16:39:12 -06:00 gui/CiscoLogo.gif

96         635 Nov 16 2012 16:39:12 -06:00 gui/CME_GUI_README.TXT

97         953 Nov 16 2012 16:39:12 -06:00 gui/Delete.gif

98       16344 Nov 16 2012 16:39:12 -06:00 gui/dom.js

99         864 Nov 16 2012 16:39:12 -06:00 gui/downarrow.gif

100       6146 Nov 16 2012 16:39:14 -06:00 gui/ephone_admin.html

101       4558 Nov 16 2012 16:39:14 -06:00 gui/logohome.gif

102       3866 Nov 16 2012 16:39:14 -06:00 gui/normal_user.html

103      78428 Nov 16 2012 16:39:14 -06:00 gui/normal_user.js

104       1347 Nov 16 2012 16:39:14 -06:00 gui/Plus.gif

105          0 Nov 16 2012 16:39:16 -06:00 gui/sn

106      11513 Nov 16 2012 16:39:16 -06:00 gui/sn/handshake.html

107     633459 Nov 16 2012 16:39:18 -06:00 gui/sn/handshake.swf

108        843 Nov 16 2012 16:39:20 -06:00 gui/sxiconad.gif

109        174 Nov 16 2012 16:39:20 -06:00 gui/Tab.gif

110       2432 Nov 16 2012 16:39:20 -06:00 gui/telephony_service.html

111        870 Nov 16 2012 16:39:22 -06:00 gui/uparrow.gif

112       9968 Nov 16 2012 16:39:22 -06:00 gui/xml-test.html

113       3412 Nov 16 2012 16:39:22 -06:00 gui/xml.template

114          0 Nov 16 2012 16:39:46 -06:00 sn

115          0 Nov 16 2012 16:39:46 -06:00 sn/status

116          0 Nov 16 2012 16:39:46 -06:00 sn/tmp

117          0 Nov 16 2012 16:40:54 -06:00 its

118    1249280 Nov 16 2012 16:41:28 -06:00 its/CME-locale-en_US-English-8.1.2.2.tar

119         98 Dec 19 2012 14:41:30 -06:00 its/SEPDEFAULT.cnf

120       4407 Dec 19 2012 14:41:32 -06:00 its/XMLDefault.cnf.xml

121       1803 Jun 1 2013 07:42:24 -05:00 its/SEP649EF378124D.cnf.xml

122       1803 Jun 1 2013 07:42:24 -05:00 its/SEP649EF3781246.cnf.xml

123       1803 Jun 1 2013 07:42:26 -05:00 its/SEP649EF378123F.cnf.xml

124       1806 Dec 19 2012 15:48:28 -06:00 its/SEP708105B35542.cnf.xml

125        903 Nov 26 2013 14:45:16 -06:00 its/united_states_7960-tones.xml

126       8777 Nov 26 2013 14:45:16 -06:00 its/united_states_7960-font.xml

127       1313 Nov 26 2013 14:45:16 -06:00 its/united_states_7960-kate.xml

128      19750 Nov 26 2013 14:45:18 -06:00 its/united_states_7960-dictionary.xml

129       2740 Nov 26 2013 14:45:18 -06:00 its/united_states_SCCP-dictionary.xml

130       1786 Jun 1 2013 07:42:24 -05:00 its/SEP002584060D80.cnf.xml

131       1800 Jun 1 2013 07:42:26 -05:00 its/SEPA44C11A0B6E6.cnf.xml

132          0 Nov 16 2012 16:41:34 -06:00 English_United_States

133    1249280 Nov 16 2012 16:41:56 -06:00 English_United_States/CME-locale-en_US-English-8.1.2.2.tar

134      53400 Nov 16 2012 16:41:58 -06:00 English_United_States/501-dictionary.xml

135      53400 Nov 16 2012 16:41:58 -06:00 English_United_States/502-dictionary.xml

136      53400 Nov 16 2012 16:42:00 -06:00 English_United_States/504-dictionary.xml

137      53400 Nov 16 2012 16:42:00 -06:00 English_United_States/508-dictionary.xml

138      53400 Nov 16 2012 16:42:00 -06:00 English_United_States/509-dictionary.xml

139      53400 Nov 16 2012 16:42:02 -06:00 English_United_States/512-dictionary.xml

140      53400 Nov 16 2012 16:42:02 -06:00 English_United_States/514-dictionary.xml

141      16180 Nov 16 2012 16:42:02 -06:00 English_United_States/521-dictionary.xml

142      16180 Nov 16 2012 16:42:02 -06:00 English_United_States/524-dictionary.xml

143      85344 Nov 16 2012 16:42:04 -06:00 English_United_States/525G-dictionary.xml

144       1313 Nov 16 2012 16:42:04 -06:00 English_United_States/525G-kate.xml

145        903 Nov 16 2012 16:42:04 -06:00 English_United_States/525G-tones.xml

146      85344 Nov 16 2012 16:42:04 -06:00 English_United_States/525G2-dictionary.xml

147       1313 Nov 16 2012 16:42:06 -06:00 English_United_States/525G2-kate.xml

148        903 Nov 16 2012 16:42:06 -06:00 English_United_States/525G2-tones.xml

149      55698 Nov 16 2012 16:42:06 -06:00 English_United_States/7921-dictionary.xml

150     137616 Nov 16 2012 16:42:08 -06:00 English_United_States/7921-font.dat

151       1723 Nov 16 2012 16:42:08 -06:00 English_United_States/7921-kate.utf-8.xml

152       1729 Nov 16 2012 16:42:08 -06:00 English_United_States/7921-kate.xml

153      19750 Nov 16 2012 16:42:08 -06:00 English_United_States/7960-dictionary.xml

154       8777 Nov 16 2012 16:42:10 -06:00 English_United_States/7960-font.xml

155       1313 Nov 16 2012 16:42:10 -06:00 English_United_States/7960-kate.xml

156        903 Nov 16 2012 16:42:10 -06:00 English_United_States/7960-tones.xml

157        712 Nov 16 2012 16:42:10 -06:00 English_United_States/CME-locale-en_US-English-8.1.2.2.tar.cfg

158       2740 Nov 16 2012 16:42:10 -06:00 English_United_States/SCCP-dictionary.xml

159      59183 Nov 16 2012 16:42:12 -06:00 English_United_States/be-sccp.jar

160       1413 Nov 16 2012 16:42:12 -06:00 English_United_States/g3-tones.xml

161      72136 Nov 16 2012 16:42:12 -06:00 English_United_States/gp-sccp.jar

162      59183 Nov 16 2012 16:42:12 -06:00 English_United_States/ipc-sccp.jar

163      59183 Nov 16 2012 16:42:14 -06:00 English_United_States/mk-sccp.jar

164      68617 Nov 16 2012 16:42:14 -06:00 English_United_States/rp-sccp.jar

165       2605 Nov 16 2012 16:42:14 -06:00 English_United_States/tags_file

166      19318 Nov 16 2012 16:42:16 -06:00 English_United_States/tc-sccp.jar

167      59183 Nov 16 2012 16:42:16 -06:00 English_United_States/td-sccp.jar

168       2605 Nov 16 2012 16:42:16 -06:00 English_United_States/utf8_tags_file

169      36831 Dec 18 2012 13:09:36 -06:00 ciscorun

170      35149 Dec 18 2012 13:09:46 -06:00 ciscostart

171          0 Dec 5 2012 11:30:50 -06:00 webvpn

172    5525230 Dec 19 2012 12:49:28 -06:00 webvpn/anyconnect-dart-win-2.5.6005-k9.pkg

[johschaf]

Hello,

Ok, the media folder is definitely there. While in CCA press F2, recreate the issue, and then post the output here. This will show us what the logic is in CCA when it generates the error.

As a last resort, you can always just use a TFTP server and the command line to upload the MoH file.

Thanks,

-john

[Mark]

The log basically pointed back to what you originally said about the TFTP Server. I went back and ran the netstat command again and found that I had overlooked the port the first time.

69 was pointing to a PID and when I looked it up I found that my Solar Winds TFTP was indeed running.

I appriciate your help!!!! And I apologize waisting your time!! Your first reply was correct!