UC520 software pack 8.1.0 recently reloaded with CCA 3.0. FXO PSTN connectivity using CO Lines on each phone.
When a call comes in and is picked up on a CO Line, the call is not able to be transferred using the Transfer soft button (it's grayed out), but it can be done by pressing the transfer key (on a 7931) and dialing the users extension. Also, they are unable to just press a "watched" extension button to transfer the call, they have to manually dial the extension number.
I have similar setup in our office here and have the buttons available, but we are running an older software pack loaded with an older version CCA (2.2 I believe).
Anyone know why this is happening?
OK, I'll try that. I am just going by what the customer is complaining about so I will need to go onsite and see what it does then update this post.
The phone on my desk does the same thing, it's a 7970G. I make a call, internal or external, hang up, and the redial button remains grayed out. Not sure if something is configured incorrectly or not?
I asked because mine always starts grey until I make a call, then it comes to life.
Is this a CLI configured system or CCA?