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Transfer button grayed out on 7931

Derek Thom
Beginner
Beginner

UC520 software pack 8.1.0 recently reloaded with CCA 3.0. FXO PSTN connectivity using CO Lines on each phone.

When a call comes in and is picked up on a CO Line, the call is not able to be transferred using the Transfer soft button (it's grayed out), but it can be done by pressing the transfer key (on a 7931) and dialing the users extension. Also, they are unable to just press a "watched" extension button to transfer the call, they have to manually dial the extension number.

I have similar setup in our office here and have the buttons available, but we are running an older software pack loaded with an older version CCA (2.2 I believe).

Anyone know why this is happening?


Thanks,

Derek

10 Replies 10

Derek Thom
Beginner
Beginner

Also, the redial softkey is grayed out as well.


Thanks,


Derek

Derek,

Do me a flavor :-)

Make a call from the 7931.  Then see if the Redial comes back for use.

OK, I'll try that. I am just going by what the customer is complaining about so I will need to go onsite and see what it does then update this post.

Thanks,


Derek