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Trunk Freezes

rashidjb1
Level 1
Level 1

‎11-14-2011 01:31 PM - edited ‎03-21-2019 04:56 AM

When an outside call is received on the UC320W and that same call is transferred to another outside number via an outbound trunk even after the call completes the outside trunks freeze and no one is able to use them until they are disconnected and reconnected to the UC320W. Can someone help with this issue?

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3 Replies 3

janickle
Level 1
Level 1

‎11-14-2011 02:18 PM

Hi Rashid,

When you say the "trunk freezes" are you using FXO lines or SIP for you calls?

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rashidjb1
Level 1
Level 1
In response to janickle

‎11-15-2011 06:03 PM

We are using FXO lines and they remain in use.They then need to be disconnected and then reconnected.

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Christopher Edgeworth
Level 6
Level 6
In response to rashidjb1

‎11-16-2011 07:43 AM

Hi,

It sounds like the UC320W is not seeing the CPC disconnect.  Some partners have had some success in contacting their FXO provider and increasing the disconnect tone.  See https://supportforums.cisco.com/message/3438357#3438357  The disconnect tone will depend upon your specific country.

Chris

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