cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Cisco Small Business Community

Have a question? Click on a topic board below to get started in the community.

368
Views
0
Helpful
2
Replies
Niko.Husin
Beginner

UC-520 Voicemail can't process the button user pressed

Hi all,

I have this problem for my UC-520.

the voicemail setup is done, and user can dial to the voicemail.

but the problem is, when the system is asking the PIN number, whatever the button pressed by the user can't be processed by cisco unity express.

and login to the mailbox failed.

could anyone help me on this?

1 ACCEPTED SOLUTION

Accepted Solutions
Louis Gencarelli
Beginner

Greetings -

change the dial-peer pointing to 399 (or whatever your vm access number is) to dmtf-relay rtp-nte

Here's how to do it using cli:

En

Conf ter

dial-peer voice 2000 voip

dtmf-relay rtp-nte

end

wr

View solution in original post

2 REPLIES 2
bethingt
Beginner

can we get a copy of your config *make sure to take out passwords and usernames* .

Brian

Louis Gencarelli
Beginner

Greetings -

change the dial-peer pointing to 399 (or whatever your vm access number is) to dmtf-relay rtp-nte

Here's how to do it using cli:

En

Conf ter

dial-peer voice 2000 voip

dtmf-relay rtp-nte

end

wr

View solution in original post

This widget could not be displayed.