UC320 Cannot Dial Numbers starting with * or #

[syed_quadri]

Hi Guys

Please can someone advise Why I cannot dial *21* or #21# from UC320 ? I am getting an error message "Invalid Number".

I need to dial this number to activate Call Diversion from the telephone exchange. Its a feature provided by Telstra.

Cheers

Syed

[Christopher Edgeworth · Accepted solution]

Hi Syed,

I assume you are trying to do this on an FXO trunk.  We currently only support basic FXO service such as Caller ID on FXO.  Call forwarding will have to be done through the UC320W today.  

Chris

[syed_quadri]

Hi Christopher

Since I have updated the firmware to 2.3, I can now dial *21* and setup call diversion, but cannot remove the diversion by dialing #21#.

There is a dialing pattern for star codes in the Australian Region pack and still does not work ? Any help would be great.

Cheers,

Syed

[wenyang]

Hi Syed,

Please send me an email at wenyang@cisco.com. I will reply you with a PMF which adds dial plan of #21#.

Best regards,

Wendy