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Kin Loong Cheung
Beginner

UC320 dial plan in Hong Kong(Can't dial 9+30028555),I can't continue dial when dial to number third digi.

Dear all,

Can some one help me,the UC320 connected SIP Trunk,my problem face when I dial "9"+"30",but I want dial number third digi it droped and I can't

continue dial.

Event I tried dial 9+10 or 9+20 or 9+30 or 9+40 or 9+50 or 9+60 or 9+80 all above I can't continue dial when dial to number third digi.

Trunk access is "9" then phone number.

Can some one help how to fix it?

Thanks

John

1 REPLY 1
peihchen
Cisco Employee

hi, John

The number 30028555 should be HP HK support phone number, it doesn't match UC320 SIP trunk dial plan "3[1-9]xxxxxx", so you fail to dail it.

If the 2nd digit is 0, only the following dial plans are supported.

10[0-36]x.
108[138]
109
6xxxxxxx
90[1-9]xxxxx
900xxxxxxxx
8009xxxxx

We need to update our UC320 SIP trunk dial plan to support the phone number you dialed.

thanks,

william