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Beginner

UC320 Hold Music Distorted

Hello guys,

I have a UC320 running 2.1.4 and am having trouble with the hold music.  I have tried two seperate DVD/CD Players and no matter what cd or player I use the sound is VERY disroted.  There is no way to adjust the volume/gain coming out of the devices, and the sound is normal on headphones or through an amp.

I cant find a way to adjust the volume of the music on the UC320 (is there even one?).  It basically sounds like its up to high..

What is my next step?                   

4 REPLIES 4
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Cisco Employee

Hi Erik,

I helped a similar customer with volume with Music on hold.. In that case though the volume was too low and a PMF was created to increase the gain level.

I can do a similar PMF file to reduce the gain level and have you try it out for noticeable improvement.

Can you email me at rbordner@cisco.com and I will work with you.

Thanks,

Randy

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Erik,

One additional check for audio quality and volume is to dial the external Music source from a registered phone:

From a phone(example SPA50x)

-> Setup -> (1)Directory -> (3) Corporate Directory -> (1) Internal Directory -> browse  to ExternalMusic xmusic -> press dial soft button.    This will connect you to music source. 

Can you also lower the volume of your external music source connected to UC320W?

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Hi their are you able to send me the PMF to lower the volume?

Sent from Cisco Technical Support iPad App

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Jack, Please emial me at rbordner@cisco.com and I will provide you the PMF.  If the PMF works for you I will release the PMF for publishing to the community.

regards,

Randy