UC320 Logged Calls

rjohnson · ‎12-14-2011

UC320 - There are 6 users in a Hunt Group for incoming calls and the Main Receptionist answers the call, but the other 5 sets show a missed call even though it was actually answered. Any suggestions to overcome this?

beananimal · ‎12-15-2011

Ryan...

Like the other 999 missing or broken features, this is something that is to be fixed in a later update....

Christopher Edgeworth · ‎12-15-2011

Hi Ryan,

Engineering has a bug open on this issue (CSCtr59969). Unfortunately, it is not a simple fix to that can be implemented quickly. One option is to disable the MissCallBanner option on each of the phones (Settings button -> User preferences -> MissCallBanner). This will disable the missed calls banner on the screen.

Ryan Johnson wrote:

UC320 - There are 6 users in a Hunt Group for incoming calls and the Main Receptionist answers the call, but the other 5 sets show a missed call even though it was actually answered. Any suggestions to overcome this?

Chris

danplacek · ‎12-20-2011

Chris,

Do we have any kind of time estimate on this? First quarter 2012... or longer?

Even a rough estimate would be nice.

Thanks.

alfred.thyri · ‎03-11-2013

Hi Christopher,

Do you any information regarding the mentioned Bug ID? In the Bug tracking toolkit I cannot find any informaton about it.

Kind regards,

Alfred

Christopher Edgeworth · ‎03-11-2013

Hi Alfred,

I just checked the status of the bug and it is now in a closed (final) state. The missed calls appear per the design requirements. The workaround is to disable the missed call banner on each of the phones.

Chris

alfred.thyri · ‎03-11-2013

Hi Chris,

thanks for your fast response. It's hard to believe that this is a "feature".

If I dissable the missed call notification the user will also loose missed calls directly his extension. The problem is that a call placed to a group is displayed as "missed" although is was answered by someone else in the call-group.

for me it's still a bug not a feature

Kind regards,

Alfred

beananimal · ‎03-11-2013

Alfred,

This entire system is a laughable pile of such "features" and missing functionality. Cisco appears to think that throwing a few code monkeys at open source software and selling it as a viable SMB solution is acceptable. The product was complete half-baked crap when it was released and after several years of "development" is still crap. To this date, a simple 3 station, 2 PTSN KEY setup refusese to run in a stable and predictable manner and has fewer WORKING features than a 25 years old Avaya or Nortel box.

This product along with the other ultra buggy SMB products (RV series routers, Etc) that are based on asterisk and dd-wrt are a joke and the sole reason that we refuse to use Cisco products for ANY of our SMB customers. I have lost thousands on "free" service calls and refunds because of these products.

Steven Howes · ‎03-12-2013

It's a real shame. SIP supports an 'Answered elsewhere' flag, the SPA phones even support it! We use it with Asterisk / our own call control system all the time.