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UC320 Missed Calls

donald.janke
Level 1
Level 1

‎07-19-2011 07:33 AM - edited ‎03-21-2019 04:22 AM

I have created a hunt group for all users so incoming calls ring all phones.  Why when a user answers a call the other stations display a missed call?  Shouldn't it be a missed call only if it went unanswered?

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10 Replies 10

juliomar
Level 3
Level 3

‎07-19-2011 11:10 AM

Hi Donald,

Thanks for the feedback.   I have verified the scenario above and have passed the details to development team and a defect has been created.  I do agree that the missed call counter should not increment in this scenario, as it could lead to a  rep to erroneously call back a customer that has been taken care of already.

Cheers,

Julio

0 Helpful

donald.janke
Level 1
Level 1
In response to juliomar

‎09-01-2011 08:44 AM

Was this issue addressed in the 2.1.0 firmware?

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support
Level 1
Level 1
In response to donald.janke

‎09-06-2011 04:38 AM

To get round this at the moment, I have programmed the phones not to show missed calls at all, so I would like to know when it is fixed as well.

Tony

0 Helpful

princer800
Level 1
Level 1
In response to support

‎09-06-2011 03:25 PM

How do you do program the phones to not show missed calls?
Via the interface? WOuld be hjelpful to do the same thing.

I agree that this is a major annoyance.

Most small business use the "Ring All concept, and so quite annoying.

Glad to hear that Cisco agrees that this is an issue.

Bob

0 Helpful

support
Level 1
Level 1
In response to princer800

‎09-07-2011 01:31 AM

Hi Bob,

Unfortunately it is done at the phone level.

Press Setup

Select Preferences (5 on mine)

Select MissCallShortcut (11 on mine) and change it to no

Select MissCallBanner (12 on mine) and change it to no

It is a real pain to do on each phone, and is essentialy turning off the missed call option, but it would be nice to have a note of missed calls that were not for the group.

Cheers,

Tony

0 Helpful

donald.janke
Level 1
Level 1
In response to support

‎09-20-2011 12:50 PM

Will this be fixed in the next release?

0 Helpful

ibraheem_neo12
Level 1
Level 1

‎09-27-2011 03:39 AM

I have had the same complaint from a client.

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donald.janke
Level 1
Level 1
In response to ibraheem_neo12

‎10-28-2011 05:57 AM

Does anyone know when this issue will be addressed?

0 Helpful

danplacek
Level 4
Level 4

‎10-28-2011 07:56 AM

I get quite a few complaints about this as well... It has been confirmed by Cisco as a bug... months ago... whats going on?

0 Helpful

juliomar
Level 3
Level 3
In response to danplacek

‎10-28-2011 09:15 AM

Hi folks,

This bug is currently tagged to be fixed on 2.2.x  release.  However, the timeline for the release is not yet concrete.

Best regards,

Julio

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