Hopefully someone's put this on the 'future feature list'? It's pretty strange not to have any way to ‘remotely’ toggle the NightMode somehow? … by a user calling in and using some command mode prompt duriung an AA even??…
I don’t even see a way in the management software to toggle this if we were called to help the customer after they left their office? (without putting into auto mode and adjusting settings ... then redoing later.. ugh! … this all takes the control from the customer.
To that extent, is there a 'status' somewhere in the config software that shows the system is in "Night Mode" if a force night mode button is selected?
Chet Prokop, PE, PhD Cisco Select Partner IT and Telecom Services - SMB Houston, TX
Chet Prokop, PE, PhD Cisco Select Partner SMB - IT and Telecom Services Houston, TX
While there is no native support for this, the following would work: -
Have all day calls go via the Auto Attendant with message 1 something like "Welcome to XYZ Widgets, if you know the extension you need please dial now or hold for an operator" - with an appropriate timeout and a transfer step to the operator extension with VM on the back of this.
When your hurricane strikes, the user could dial in and at the message dial the AA prompt recorder extension (default 398) and re-record prompt 1 to something suitable - the call flow would not be changed so subsequent customer's calls would timeout to the operator and hence VM.
Obviously the prompt would need to be recorded back to normal after the emergency situation was over.
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