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UC500 and TAPI

Hello,

We have an Cisco UC540W-BRI-K9 and now we have a new ERP (Sage) which is compatible with TAPI protocol.

What do I need to add telephony feature in our ERP (clic to call) ?

The UC540 is natively compatible with TAPI protocol to control an IP Phone ? Or we need Smart CallConnector ?

There are restrictions about IP Phone ?

There are some documentation somewhere ?

Thank you.

Best Regards.

2 REPLIES 2
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Hall of Fame Master

You need Smart CallConnector for TAPI applications to work.

TAPI works only for SCCP phones, not for SIP phones.

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Enthusiast

TAPI is not a protocol, it is a driver interface.

You need a vendor-specific driver that provides the bridge between TAPI and the PBX.

Cisco has a TAPI driver that is packaged with the Smart CallConnector Toolbar (which is free).

I think there might also be a stand-alone version of the driver... haven't looked in awhile.

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