I have a customer who wants to be able to press a button on their phone and automatically access a phone line, just like their old Key System behaved. I've tried to convince them that PBX mode offers more flexibility, but it's not happening, so no need to discuss that.
I am integrating AT&T's IP Flex circuit into the system. Is it possible to run the UC540 in Key System mode with the IP Flex trunk? Is there another way to accomplish this in PBX mode?
Please let me know ASAP.
This is something that comes up periodically, and whether you can do it easily depends a little whether you are using CCA or CLI to configure the system. Essentially the wya this is done is as follows:
This is relatively straight forward using CLI for configuration, but unfortunately, cannot be done completely using CCA yet. Specifically, step 3 is not yet supported in CCA, and neither is step 5. Support for dialable intercom (step 5) should be available very soon, but step 3 will remain a gap for a little while yet. If you follow the OOB configuration guidelines, you should be able to set almost all of this up using CCA, and then assign an inbound translation pattern on the shared lines that prefixes an access code onto the dialed number of calls placed on the phone which would address step 3. That would keep the non-CCA configuration to a minimum.
No, this assumes PBX mode.
Actually, since we enabled support for CO Lines in PBX mode, I tend to see Keysystem mode as something of a legacy setting that has little use now. We really need to revamp this into being more like a set of template starting configs, rather than an explicit PBX or Keysystem mode. But that is a job for a little further down the track I think. There are a few more important changes to CCA we need to make first.
This is an old thread but a client is very keen for outbound SIP calls to show under a button on each handset.
To understand step 3 is this done so that when the user doesn't dial an access code the system will immediately select one of the shared lines for the outbound call, and then the call will show as being on one of these shared lines on everyones handset?
BTW thanks for the presentation in Melbourne last week - the upcoming looks excellent especially the smart phone voice clients.
Sort of. The idea is that when making an outbound call, you just press an 'available' button to go off hook. At that point, the button shows up as being in use on all the phones because it is a shared line. The tweak to avoid the use of the access code is purely to replicate the key system experience. It is easy enough to do with CLI. Basically you just create a translation rule that prepends the access code onto the called number of any calls placed on that line. Unfortunately, this is still not available in CCA, as this requirement nevers seems to be quite as urgent as some of the other things on the ToDo list. It has always been more of a niche requirement.