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Beginner

UC500 B-ACD BACD reporting

Hi,

How to display realtime logged in/out B-ACD agents and # of caller in Q status.  Seems we have to do "show ephone-hunt 50" to show the agent and the # of caller in Q sometimes shows up in the bottom of the 796x phone screen.   What about average queue times, and trunk utilization.  Is there a 3rd party app integrates the BACD with reporting that can be presented in a nice format to a screen?

thanks,

Min                  

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