Hi,
How to display realtime logged in/out B-ACD agents and # of caller in Q status. Seems we have to do "show ephone-hunt 50" to show the agent and the # of caller in Q sometimes shows up in the bottom of the 796x phone screen. What about average queue times, and trunk utilization. Is there a 3rd party app integrates the BACD with reporting that can be presented in a nice format to a screen?
thanks,
Min
