UC500 Call Pops for External Callers

[Alex Rae]

Hi all,

I had a partner ask yesterday if we had a solution for the UC500 that could provide users with information about incoming calllers. The customer is a taxi company with 6 lines and 3 dispatchers. They want to be able to enter information about a caller into a database and have that information displayed in a screen pop the next time that caller phones in, based on caller ID / number.

If anyone has heard of an application that would work here, please let me know.

Thanks in advance,

Alex

[Brandon Buffin]

If they are using Microsoft Dynamics CRM or Salesforce.com, there are call connectors that will accomplish this.

http://www.cisco.com/en/US/products/ps7274/index.html

Hope this helps.

Brandon