uc500 voicemail to email - "unknown sender"

[Jeff Cooper]

Voicemails attached to email notification on the uc500 state unknown sender in the Message From: section of the email.   I have CUE users dating back 5 or 6 years and have always had this issue.  I'm currently running 8.2 on a uc560 with the same failure.  Last time I checked a year or so ago, it was not supported yet in CUE?

Why does this happen and is there a fix?  will there be a fix?

From: Cisco Unity Express [mailto:xxxxx_voicemail@xxxxxx.net]

Sent: Thursday, February 23, 2012 1:54 PM

To: xxxx xxxxx

Subject: Message Notification

Message Type: Normal

Message for: bob5588

Message from: unknown sender

Message received time: 1:53 PM, Thu, 23 Feb 2012 CST

Voicemail Received

[Jeff Cooper]

actually, i think i was wrong and turns out it has a simple fix.

UC500#service-module service-engine 0/0 session

cue>enable

cue#conf t

cue(config)#voicemail callerid

[Brook Powers]

I have the same issue with a UC-540.

It will nto recognize service-module service-engine 0/0 session

[johschaf]

Hello Brook,

The command should be:

service-module integrated-service-engine 0/0 session

If you connection is rejected you might have to clear an existing session to CUE using the following command:

service-module integrated-service-engine 0/0 session clear

Hope this helps.

Thanks,

-john