cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
3698
Views
0
Helpful
21
Replies

UC520 8.6 & Jabber problem

jyoopro4ia
Level 1
Level 1

I'm having problems trying to get Cisco Jabber 8.6.5 registered on our UC520.

I used the CCA to add a new Cisco IOS device and in the Jabber configuration screen, I cannot get past the window requesting for SIP digest authentication info.  I keep getting "invalid credentials".

I am currently connected to voice vlan via wireless. 

When I run a debug tftp events, I get the following -

Jul 26 20:14:04.833: TFTP: Looking for CTLFile.tlv

Jul 26 20:14:04.849: TFTP: Looking for SEP8C5877646102.cnf.xml

Jul 26 20:14:04.849: TFTP: Opened flash:/SEP8C5877646102.cnf.xml, fd 0, size 3419 for process 269

Jul 26 20:14:04.937: TFTP: Finished flash:/SEP8C5877646102.cnf.xml, time 00:00:00 for process 269

Jul 26 20:14:05.001: TFTP: Looking for CUPC/AppDialRules.xml

Jul 26 20:14:05.037: TFTP: Looking for CUPC/DirLookupDialRules.xml

not sure if it helps but

debug voice register events

Jul 26 20:15:07.840: VOICE_REG_POOL: Register request for (217) from (10.1.1.38)

Jul 26 20:15:07.840: auth absent

Jul 26 20:15:07.840: VOICE_REG_POOL: key(154714E70481E4BF) added to nonce table

Jul 26 20:15:12.136: VOICE_REG_POOL: Register request for (217) from (10.1.1.38)

Jul 26 20:15:12.136: auth present

Jul 26 20:15:16.556: VOICE_REG_POOL: Register request for (217) from (10.1.1.38)

Jul 26 20:15:16.556: auth present

Jul 26 20:15:17.388: EVENT: 1 node in nonce tree obsolete

Jul 26 20:15:17.388: VOICE_REG_POOL: deleted key(C4E2344F0481CC53) from nonce table

Jul 26 20:15:18.004: VOICE_REG_POOL: Register request for (217) from (10.1.1.38)

Jul 26 20:15:18.004: auth present

Jul 26 20:15:47.389: EVENT: 1 node in nonce tree obsolete

Jul 26 20:15:47.389: VOICE_REG_POOL: deleted key(5DFE01DE0481DC49) from nonce table

------------------------ here are the configs on my UC520

voice service voip

ip address trusted list

  ipv4 0.0.0.0 0.0.0.0

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

sip

  registrar server expires max 600 min 60

  no update-callerid

!

voice class codec 1

codec preference 1 g711ulaw

codec preference 2 g729r8

!

voice register dn  1

number 217

name Test Iphone

no-reg

label 217

!

voice register global

mode cme

source-address 10.1.1.1 port 5060    <====== this originally had my vlan 1 IP address.  I changed this to vlan 100 IP address

max-dn 224

max-pool 56

load 7971 term71.default

authenticate register

authenticate realm domain.com

hold-alert

voicemail 400

tftp-path flash:

create profile sync 0467524178137408

!

voice register pool  1

registration-timer max 720 min 660

id mac 8C58.7764.xxxx

session-transport tcp

type CiscoMobile-iOS

number 1 dn 1

dtmf-relay rtp-nte

username 217 password 217

codec g711ulaw

-----------------------------------------------------------

Can someone shed some light on my issue?   thanks!    

21 Replies 21

Hello jyoopro4ia,

I'd like to confirm a few settings.

1. Internet Calling

  •      Device ID is SEP plus the wireless MAC of the iPhone. You can locate the wireless MAC of the iPhone under General -> About -> Wi-Fi Address
  • TFTP Server is 10.1.1.1
  • Use Authentication is on
  • Username is 123456 and the password is 123456

2. Voicemail

  • Username is 123456
  • Password is 123456
  • Server is 10.1.10.1
  • No port is defined

Thanks,

-john

John,

1. Internet Calling

  • Device ID is SEP plus the wireless MAC of the iPhone. You can locate the wireless MAC of the iPhone under General -> About -> Wi-Fi Address
  • TFTP Server is 10.1.1.1
  • Use Authentication is on
  • Username is 123456 and the password is 123456

Do you want to confirm the above settings for my Jabber client?  That's exactly how it's setup currently.

2. Voicemail

  • Username is 123456
  • Password is 123456
  • Server is 10.1.10.1
  • No port is defined

Are you saying I should be able to log into CUE gui at 10.1.10.1 using 123456 / 123456? 

Hello jyoopro4ia,

I would like for you to just confirm those settings.

I would like for you to run an additional debug when you are trying to register the Jabber client:

debug ccsip messages

Please post or attach that debug out here. This should also us to see the SIP registration and why the UC is not accepting it.

Thanks,

-john

John,

Please see attached for requested debugs.  Thanks again.

Hello jyoorpro4ia,

Thanks for providing that debug.

Comparing this to my lab debug, I do see the registration in both cases initially rejected. Then the 2nd registration in my lab works, but fails in your debug with the following error:

Aug  1 19:49:46.752: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/TCP 10.1.1.40:56312;branch=z9hG4bK41b6d8ba

From: <217>;tag=00000000000000090da87b66-303d6c8b

To: <217>;tag=4BE19CA8-1E96

Date: Wed, 01 Aug 2012 19:49:46 GMT

Call-ID: 00000000-00000004-04395e26-525412f4@10.1.1.40

Server: Cisco-SIPGateway/IOS-12.x

CSeq: 106 REGISTER

Content-Length: 0

Is there anymore configuration under the voice service voip than what was listed above? If I recall correctly, did we remove the bind statements for the MWI issue? If so, I think we need to add those back in for Jabber.

Thanks,

-john

This is what I have currently -

voice service voip

ip address trusted list

  ipv4 0.0.0.0 0.0.0.0

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

sip

  registrar server expires max 600 min 60

  no update-callerid

I removed the bind statements to get my MWI working again.  Does Jabber require these bind statements?  I believe CCA added the bind statements in when I added a Jabber client.

Hello jyoopro4ia,

Yes, it does seem like Jabber requires those bind statements. Please add the following back to the configuration:

voice service voip

sip

  bind control source-interface Vlan100

  bind media source-interface Vlan100

We might have to change the CUE MWI notification to unsolicited to resolve the MWI issue. Please see your other post regarding MWI for the unsolicted configuraiton.

Thanks,

-john

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: