07-26-2012 01:18 PM - edited 03-21-2019 06:04 AM
I'm having problems trying to get Cisco Jabber 8.6.5 registered on our UC520.
I used the CCA to add a new Cisco IOS device and in the Jabber configuration screen, I cannot get past the window requesting for SIP digest authentication info. I keep getting "invalid credentials".
I am currently connected to voice vlan via wireless.
When I run a debug tftp events, I get the following -
Jul 26 20:14:04.833: TFTP: Looking for CTLFile.tlv
Jul 26 20:14:04.849: TFTP: Looking for SEP8C5877646102.cnf.xml
Jul 26 20:14:04.849: TFTP: Opened flash:/SEP8C5877646102.cnf.xml, fd 0, size 3419 for process 269
Jul 26 20:14:04.937: TFTP: Finished flash:/SEP8C5877646102.cnf.xml, time 00:00:00 for process 269
Jul 26 20:14:05.001: TFTP: Looking for CUPC/AppDialRules.xml
Jul 26 20:14:05.037: TFTP: Looking for CUPC/DirLookupDialRules.xml
not sure if it helps but
debug voice register events
Jul 26 20:15:07.840: VOICE_REG_POOL: Register request for (217) from (10.1.1.38)
Jul 26 20:15:07.840: auth absent
Jul 26 20:15:07.840: VOICE_REG_POOL: key(154714E70481E4BF) added to nonce table
Jul 26 20:15:12.136: VOICE_REG_POOL: Register request for (217) from (10.1.1.38)
Jul 26 20:15:12.136: auth present
Jul 26 20:15:16.556: VOICE_REG_POOL: Register request for (217) from (10.1.1.38)
Jul 26 20:15:16.556: auth present
Jul 26 20:15:17.388: EVENT: 1 node in nonce tree obsolete
Jul 26 20:15:17.388: VOICE_REG_POOL: deleted key(C4E2344F0481CC53) from nonce table
Jul 26 20:15:18.004: VOICE_REG_POOL: Register request for (217) from (10.1.1.38)
Jul 26 20:15:18.004: auth present
Jul 26 20:15:47.389: EVENT: 1 node in nonce tree obsolete
Jul 26 20:15:47.389: VOICE_REG_POOL: deleted key(5DFE01DE0481DC49) from nonce table
------------------------ here are the configs on my UC520
voice service voip
ip address trusted list
ipv4 0.0.0.0 0.0.0.0
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
sip
registrar server expires max 600 min 60
no update-callerid
!
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g729r8
!
voice register dn 1
number 217
name Test Iphone
no-reg
label 217
!
voice register global
mode cme
source-address 10.1.1.1 port 5060 <====== this originally had my vlan 1 IP address. I changed this to vlan 100 IP address
max-dn 224
max-pool 56
load 7971 term71.default
authenticate register
authenticate realm domain.com
hold-alert
voicemail 400
tftp-path flash:
create profile sync 0467524178137408
!
voice register pool 1
registration-timer max 720 min 660
id mac 8C58.7764.xxxx
session-transport tcp
type CiscoMobile-iOS
number 1 dn 1
dtmf-relay rtp-nte
username 217 password 217
codec g711ulaw
-----------------------------------------------------------
Can someone shed some light on my issue? thanks!
07-31-2012 05:03 PM
Hello jyoopro4ia,
I'd like to confirm a few settings.
1. Internet Calling
2. Voicemail
Thanks,
-john
08-01-2012 08:01 AM
John,
1. Internet Calling
Do you want to confirm the above settings for my Jabber client? That's exactly how it's setup currently.
2. Voicemail
Are you saying I should be able to log into CUE gui at 10.1.10.1 using 123456 / 123456?
08-01-2012 12:16 PM
Hello jyoopro4ia,
I would like for you to just confirm those settings.
I would like for you to run an additional debug when you are trying to register the Jabber client:
debug ccsip messages
Please post or attach that debug out here. This should also us to see the SIP registration and why the UC is not accepting it.
Thanks,
-john
08-01-2012 12:53 PM
08-01-2012 02:01 PM
Hello jyoorpro4ia,
Thanks for providing that debug.
Comparing this to my lab debug, I do see the registration in both cases initially rejected. Then the 2nd registration in my lab works, but fails in your debug with the following error:
Aug 1 19:49:46.752: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 500 Internal Server Error
Via: SIP/2.0/TCP 10.1.1.40:56312;branch=z9hG4bK41b6d8ba
From: <217>;tag=00000000000000090da87b66-303d6c8b217>
To: <217>;tag=4BE19CA8-1E96217>
Date: Wed, 01 Aug 2012 19:49:46 GMT
Call-ID: 00000000-00000004-04395e26-525412f4@10.1.1.40
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 106 REGISTER
Content-Length: 0
Is there anymore configuration under the voice service voip than what was listed above? If I recall correctly, did we remove the bind statements for the MWI issue? If so, I think we need to add those back in for Jabber.
Thanks,
-john
08-01-2012 02:04 PM
This is what I have currently -
voice service voip
ip address trusted list
ipv4 0.0.0.0 0.0.0.0
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
sip
registrar server expires max 600 min 60
no update-callerid
I removed the bind statements to get my MWI working again. Does Jabber require these bind statements? I believe CCA added the bind statements in when I added a Jabber client.
08-01-2012 02:19 PM
Hello jyoopro4ia,
Yes, it does seem like Jabber requires those bind statements. Please add the following back to the configuration:
voice service voip
sip
bind control source-interface Vlan100
bind media source-interface Vlan100
We might have to change the CUE MWI notification to unsolicited to resolve the MWI issue. Please see your other post regarding MWI for the unsolicted configuraiton.
Thanks,
-john
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